Elizabeth Nmez
Cabramatta West ,NSW
Summary
Dedicated and compassionate support worker with extensive experience in youth, disability, and mental health support. Adept at providing personalized care and assistance, fostering a supportive and empowering environment for individuals with diverse needs. Skilled in crisis intervention, care planning, and advocacy, with a strong commitment to promoting independence and enhancing the quality of life for clients. Exceptional interpersonal and communication skills, enabling the building of positive relationships with clients, families, and healthcare professionals. Proven ability to work collaboratively within multidisciplinary teams to deliver comprehensive and holistic care.
Overview
13
13
years of professional experience
Work History
Mentor-Disability Service
Woodville Alliance
02.2022
- Staff Supervision-Train, role-model mentor and supervise Disability Support Workers
- Service Delivery- Supervise the day to day running of within the allocated day service, including the development of Rosters of Care
- Client outcomes by working in a positive, and collaborative manner with staff to support the achievement of client’s goals
- Offer high quality experience and service to clients within their allocated funding (NDIS or otherwise)
- Stakeholder Management by maintaining a clear, accurate and respectful communications with clients, their families/carers and other external stakeholders, including staff of WA, in order to facilitate the achievement of client goals
Mental health Residential Support Worker/Disability Support Worker
Goodcare disability Services
01.2022 - 01.2024
- Personal Care: Assisting individuals with activities of daily living such as bathing, dressing, toileting, grooming, and feeding if necessary
- Medication Assistance: Administering medications according to prescribed schedules and ensuring individuals take their medications as directed
- Mobility Support: Helping individuals with mobility issues to move around safely, which may include using mobility aids or assisting with transfers
- Emotional Support: Providing companionship, empathy, and emotional support to individuals, and offering reassurance during times of distress or anxiety
- Social Support: Encouraging individuals to engage in social activities and maintain connections with friends, family, and the community to prevent isolation and loneliness
- Household Tasks: Assisting with light household chores such as cleaning, laundry, meal preparation, and grocery shopping to maintain a safe and comfortable living environment
- Transportation: Providing transportation assistance to help individuals attend appointments, run errands, or participate in recreational activities outside the home
- Documentation and Reporting: Keeping accurate records of daily activities, observations, and any changes in the individual's condition, and reporting them to supervisors or healthcare professionals as necessary
- Advocacy: Acting as an advocate for individuals to ensure their needs and preferences are respected and addressed within the healthcare system or other service providers
- Promoting Independence: Encouraging and supporting individuals to develop and maintain their independence by teaching life skills, fostering autonomy, and encouraging self-care
- Crisis Intervention: Responding calmly and effectively to emergency situations or behavioral crises, following established protocols and ensuring the safety of the individual and others
- Training and Education: Participating in training sessions and workshops to enhance knowledge and skills related to caregiving, communication techniques, and understanding specific conditions or disabilities.
Assistant in Nursing (permanent employment)
MEREDITH AGED CARE
01.2014 - 01.2019
- Personal Care: Assisting patients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and feeding
- Mobility Assistance: Helping patients move around safely, including assisting with transfers, repositioning in bed, and using mobility aids like wheelchairs or walkers
- Vital Signs Monitoring: Recording and reporting vital signs such as temperature, blood pressure, pulse rate, and respiratory rate, as well as observing and reporting any abnormalities to nursing staff
- Assistance with Medical Procedures: Supporting nurses during medical procedures such as wound care, catheterization, administering medications, and collecting specimens for laboratory tests
- Observation and Reporting: Observing patients for changes in condition or behavior, noting any signs of discomfort, distress, or improvement, and promptly reporting to nursing staff
- Patient Support and Comfort: Providing emotional support, companionship, and reassurance to patients, and helping to maintain a comfortable and safe environment
- Documentation: Documenting care provided, observations made, and any significant events or interactions in patients' medical records, ensuring accuracy and completeness of documentation
- Patient Education: Assisting in patient education by providing information on self-care techniques, medication regimens, and lifestyle modifications, as directed by nursing staff
- Infection Control: Adhering to infection control protocols and practices to prevent the spread of infections within the healthcare facility, including proper hand hygiene, use of personal protective equipment, and maintaining cleanliness of patient care areas
- Team Collaboration: Collaborating with other healthcare professionals such as nurses, doctors, therapists, and social workers to ensure coordinated and comprehensive care for patients.
Assistant in Nursing
RUBY MANOR FACILITY
06.2011 - 01.2019
- Personal Care: Assisting patients with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and feeding
- Mobility Assistance: Helping patients move around safely, including assisting with transfers, repositioning in bed, and using mobility aids like wheelchairs or walkers
- Vital Signs Monitoring: Recording and reporting vital signs such as temperature, blood pressure, pulse rate, and respiratory rate, as well as observing and reporting any abnormalities to nursing staff
- Assistance with Medical Procedures: Supporting nurses during medical procedures such as wound care, catheterization, administering medications, and collecting specimens for laboratory tests
- Observation and Reporting: Observing patients for changes in condition or behavior, noting any signs of discomfort, distress, or improvement, and promptly reporting to nursing staff
- Patient Support and Comfort: Providing emotional support, companionship, and reassurance to patients, and helping to maintain a comfortable and safe environment
- Documentation: Documenting care provided, observations made, and any significant events or interactions in patients' medical records, ensuring accuracy and completeness of documentation
- Patient Education: Assisting in patient education by providing information on self-care techniques, medication regimens, and lifestyle modifications, as directed by nursing staff
- Infection Control: Adhering to infection control protocols and practices to prevent the spread of infections within the healthcare facility, including proper hand hygiene, use of personal protective equipment, and maintaining cleanliness of patient care areas
- Team Collaboration: Collaborating with other healthcare professionals such as nurses, doctors, therapists, and social workers to ensure coordinated and comprehensive care for patients.
Disability Support Worker
Woodville Alliance
- 01.2018
- Provide mentorship and positive role modeling
- Develop and implement individualized support plans in collaboration with youth
- Monitor and review progress towards goals
- Adjust support plans as needed in consultation with the care team
- Advocate for the rights and needs of young people
- Help youth navigate and access community resources and services
- Support youth in making informed decisions about their lives
- Recognize and respond to signs of distress or crisis
- Implement crisis intervention strategies and de-escalation techniques
- Provide immediate support during crises and coordinate with emergency services if necessary
- Ensure a safe and supportive environment for young people
- Follow health and safety protocols, including risk assessments and incident reporting
- Promote healthy lifestyle choices and behaviors
- Maintain open, respectful, and effective communication with young people
- Communicate regularly with families, caregivers, and other professionals involved in the youth's care
- Document and report on the youth’s progress, behavior, and any incidents
- Assist youth in enrolling and succeeding in educational programs
- Help youth develop job readiness skills (e.g., resume writing, job searching, interview preparation)
- Support youth in securing and maintaining employment or vocational training
- Contribute to the development and implementation of programs and activities for youth
- Gather feedback from youth to improve program offerings
- Participate in the evaluation and improvement of support services
- Participate in ongoing training and professional development opportunities
- Stay informed about best practices in youth work and related fields
- Work collaboratively with colleagues, other support workers, and external agencies
- Share information and insights to enhance the overall support and outcomes for youth
- Participate in team meetings and case conferences
- Maintain accurate and confidential records
- Assist with scheduling and coordinating appointments and activities
- Manage administrative tasks related to youth support and program operations
- Engage with families and caregivers to support youth
- Facilitate connections between youth and community resources
- Promote community involvement and positive peer relationships
Education
Diploma of Leadership and Management -
Sydney College of Business & Management
Diploma of Community Services -
National Business Academy
Bachelor of Nursing -
Australian Catholic University
Certificate IV in Aged Care -
TAFE College Wetherill Park
Wetherill Park, NSWCertificate III in Disability -
Australian Nursing and Training Services
Skills
* Mentoring career efficiency
* Leadership role play
* IT/ Computer knowledge
* Goal focused guide process
References
Available upon request
Timeline
Mentor-Disability Service
Woodville Alliance
02.2022
Mental health Residential Support Worker/Disability Support Worker
Goodcare disability Services
01.2022 - 01.2024
Assistant in Nursing (permanent employment)
MEREDITH AGED CARE
01.2014 - 01.2019
Assistant in Nursing
RUBY MANOR FACILITY
06.2011 - 01.2019
Disability Support Worker
Woodville Alliance
- 01.2018
Diploma of Leadership and Management -
Sydney College of Business & Management
Diploma of Community Services -
National Business Academy
Bachelor of Nursing -
Australian Catholic University
Certificate IV in Aged Care -
TAFE College Wetherill Park
Certificate III in Disability -
Australian Nursing and Training Services