Cooking
Elizabeth Owuor
Secret Harbour,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency.
Uses decision-making skills and sound judgment to positively impact company success.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Job Title position.
Ready to obey and respect the company’s policies. Willing to learn and take added responsibilities, work as a team to achieve company’s set objectives.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Carrefour Supermarket
07.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Housekeeping Supervisor
AFRICAN-ai-JAPAN-Project (JICA)
01.2016 - 05.2021
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Room Attendant
Safari Park Hotel & Casino
08.2012 - 08.2016
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Diploma - Customer Service
Mahanaim Educational Institute
Nairobi, Kenya 03.2023
Certificate In Hotel And Catering Management - Hospitality Administration And Management
Unity College Of Professional Studies
Nairobi, Kenya 11.2012
Certificate In Computerised Accountant - Computerised Accountant
KCA University
Nairobi, Kenya02.2017
Certificate In French Level 1 - French Language And Literature
Unity College Of Professional Studies
Nairobi Kenya 10.2011
Kenya Certificate Of Secondary Education - English,Swahili,Maths,Sciences,Civics, Geography..
Guru Nanak High School
Nairobi, Kenya.12.2009
Kenya Certificate Of Primary Education - English,Swahili,Science,Civics,Geography,Religious
Nyawanga Primary School
Kisumu Kenya 11.2005
Skills
- Call Management
- Product Knowledge
- Consultative Sales
- Customer Retention
- Telephone Etiquette
- Customer Service
- Training and Mentoring
- Room inspection
- Hospitality knowledge
- Problem-solving abilities
- Conflict resolution
- Organizational skills
- Time management
- Attention to detail
- Team leadership
- Cleaning techniques
- Facilities Inspection
- Complaints Handling
- Cleaning and Sanitation
- Guest Relations
- Task Assignment
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Cleaning
Going for walks
Listening to Music
Cooking
Cooking
Cooking
Volunteering in Community Services
Socialising
Exploring
Timeline
Customer Service Representative
Carrefour Supermarket
07.2022 - 05.2023
Housekeeping Supervisor
AFRICAN-ai-JAPAN-Project (JICA)
01.2016 - 05.2021
Housekeeping Room Attendant
Safari Park Hotel & Casino
08.2012 - 08.2016
Diploma - Customer Service
Mahanaim Educational Institute
Certificate In Hotel And Catering Management - Hospitality Administration And Management
Unity College Of Professional Studies
Certificate In Computerised Accountant - Computerised Accountant
KCA University
Certificate In French Level 1 - French Language And Literature
Unity College Of Professional Studies
Kenya Certificate Of Secondary Education - English,Swahili,Maths,Sciences,Civics, Geography..
Guru Nanak High School
Kenya Certificate Of Primary Education - English,Swahili,Science,Civics,Geography,Religious
Nyawanga Primary School
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