Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Elizabeth Pangestu

Melbourne,VIC,

Summary

Enthusiastic HR Coordinator experienced in handling budgets and maintaining employee records. Highly skilled at processing worker's compensation and company payroll. Possesses innate ability to drive organizational success and employee engagement.

Overview

5
5
years of professional experience

Work History

Human Resources Coordinator

The Ritz-Carlton
03.2022 - Current
  • Worked in a market structure and supported 10 Marriott Hotels in Melbourne.
  • Supported Payroll team in entering employee details onto ADP accurately.
  • Created internal posting and advertisements while overseeing employment website.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Refined talent strategies and plans and designed and implemented programs to maximize recruitment and retention.
  • Conducted multiple recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Hostess

Kisume
03.2022 - Current
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Advised customers about special offerings and menu items to help drive sales.

Food & Beverage Intern

Mandarin Oriental
06.2021 - 09.2021
  • Appointed as a valuable staff member and was verbally offered a management trainee position within 1st week in the company
  • Received a positive review on TripAdvisor within 2nd week
  • Flexibility between changing roles of a hostess, server, and person in charge of restaurant sections daily for a minimum of 50 hours/week
  • Ability to remain efficient yet professional in a daily restaurant operation of 450 pax per day
  • Assisting marketing responsibilities such as social media of the restaurant

Barista Shift Lead

McDonald’s
07.2018 - 08.2019
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Cashier

Central Grocery
03.2018 - 09.2018
  • Upsold additional products and services to customers, increasing revenue.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Architecture -

University of Melbourne
Melbourne, VIC
12.2021

Skills

  • Languages: English (Fluent); Bahasa Indonesia (Fluent)
  • Computer: Microsoft Office; Opera; Polyright; Photoshop; Illustrator; InDesign; Rhino 6;
  • Sport/Music/Art Achievements:

Captain of Volleyball Team, Trinity College Foundation Studies, Melbourne, 2017-2018

Captain of Chess Club, Bina Bangsa School, Jakarta, 2015-2017

  • Other Volunteering Experiences:

Secretary, Habitat for Humanity, University of Melbourne, 2018-2019

Starlight Foundation Fundraiser, Starlight Events Volunteer, Melbourne, 2018-2019

Club Member, Go Green Club, Jakarta, 2013-2016

Additional Information

Available upon request.

Timeline

Human Resources Coordinator

The Ritz-Carlton
03.2022 - Current

Hostess

Kisume
03.2022 - Current

Food & Beverage Intern

Mandarin Oriental
06.2021 - 09.2021

Barista Shift Lead

McDonald’s
07.2018 - 08.2019

Cashier

Central Grocery
03.2018 - 09.2018

Bachelor of Architecture -

University of Melbourne

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Elizabeth Pangestu