Elizabeth Pearson
Dunsborough,WA
Summary
Proactive Practice Manager and Small Business Owner with extensive experience in optimizing daily operations and delivering exceptional service. Skilled in marketing strategies, patient satisfaction, and efficient insurance claims processing. Known for fostering collaborative environments and driving business growth through strategic planning and superior customer relations.
Overview
20
20
years of professional experience
Work History
Small Business Owner
Beauty Studio IPL Skin Clinic
2005.11 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Assistant Practice Manager
Dunsborough/Broadwater Medical Centre
2023.10 - 2025.10
- Leveraged marketing strategies to increase visibility within the local community, attracting new patients while retaining existing ones.
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Managed all aspects of insurance claims processing, ensuring timely reimbursements while maintaining strong payer relationships.
- Collaborated with physicians on strategic planning initiatives to grow the practice and enhance its reputation in the community.
Coastal Plastic Surgery - Practice Manager
Dr Lee Brown
2022.01 - 2023.04
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Education
UNE
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Pilates
Attend 3 days week
Timeline
Assistant Practice Manager
Dunsborough/Broadwater Medical Centre
2023.10 - 2025.10
Coastal Plastic Surgery - Practice Manager
Dr Lee Brown
2022.01 - 2023.04
Small Business Owner
Beauty Studio IPL Skin Clinic
2005.11 - Current
UNE
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