Summary
Overview
Work History
Additional Information
Timeline
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Elizabeth Pham

Elizabeth Pham

Summary

Enthusiastic dependable candidate eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Motivated to learn, grow and ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

BAR SUPERVISOR

Royal Saxon
01.2023 - Current
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Served high customer volumes during special events, nights, and weekends
  • Upsold menu items to customers, driving up per sale revenues and maximising profits
  • Assisted with inventorying beverage stock and bar supplies
  • Maintained impeccably clean, attractive and well-stocked bar area
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorising drink orders to promote loyalty
  • Verified drinking age requirements of customers by carefully reviewing photo identification

BARISTA

The Italian Man
01.2023 - 01.2024
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Cleaned counters, machines, utensils, and seating areas daily
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Helped management keep adequate supply on hand by notifying of shortages
  • Used POS system to accurately enter orders and process payments

BARTENDER

The George on Collins
01.2022 - 01.2023
  • Kept bar presentable and well-stocked to meet customer needs
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
  • Decreased waste, following strict recipes and drink measurement protocol
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Prepared hot coffee and tea according to customer requests

BARTENDER

Platform 28
01.2021 - 01.2022
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Set up glassware, liquor and other necessary supplies for special events
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management
  • Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue
  • Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages

WAIT STAFF

The Flying Duck
01.2021 - 01.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials and took drink orders
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
  • Bussed and reset tables to keep dining room and work areas clean
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Inspected dishes and utensils for cleanliness

BUSSER/BEVERAGE ATTENDANT

Robot Bar
01.2019 - 01.2021
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Trained new staff in bussing and cleaning procedures
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Provided attentive service and proactively assessed guest needs

Additional Information

Bishow Karki (Operational Manager)

0416 369 841

bishowkarki0@gmail.com


Dhana Gunaratne (Duty Manager)

0452 592 455

dhananjaya_gunaratne@outlook.com

Timeline

BAR SUPERVISOR

Royal Saxon
01.2023 - Current

BARISTA

The Italian Man
01.2023 - 01.2024

BARTENDER

The George on Collins
01.2022 - 01.2023

BARTENDER

Platform 28
01.2021 - 01.2022

WAIT STAFF

The Flying Duck
01.2021 - 01.2022

BUSSER/BEVERAGE ATTENDANT

Robot Bar
01.2019 - 01.2021

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Elizabeth Pham