Elizabeth Pitinac
Oatlands,NSW
Summary
Results-driven professional with extensive expertise in customer service and operations management. Over 20 years of experience in the hospitality industry, excelling in communication and problem resolution. Recognized for dependability and professionalism, effectively engaging with diverse clientele and staff. Focused on delivering exceptional customer experiences and operational success.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Target Australia
Carlingford
04.2022 - Current
- Assisted customers with inquiries and product selections.
- Resolved customer complaints effectively and efficiently.
- Maintained product displays to enhance shopping experience.
- Collaborated with team members to improve service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cafe Manager
Daisys By The Park
Dundas valley
01.2017 - 03.2022
- Supervised daily operations and ensured high-quality customer service.
- Managed scheduling and staffing to optimize team performance.
- Coordinated inventory management and ordering supplies effectively.
- Trained new staff on company standards and procedures.
- Developed promotional strategies to enhance customer engagement.
- Maintained cleanliness and organization of cafe environment.
Cafe Owner
Masters (Woolworths Pty Ltd)
Pennant Hills
06.2010 - 12.2017
- Managed daily cafe operations, ensuring efficient workflow and customer satisfaction.
- Oversaw staff training programs to enhance service quality and operational efficiency.
- Developed seasonal menu items that aligned with customer preferences and trends.
- Maintained inventory levels, coordinating with suppliers for timely deliveries.
- Implemented health and safety standards to ensure compliance with local regulations.
- Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
Cafe Manager
coffee club
Bondi Junction
03.2006 - 05.2010
- Supervised daily operations and ensured high-quality customer service.
- Managed scheduling and staffing to optimize team performance.
- Coordinated inventory management and ordering supplies effectively.
- Trained new staff on company standards and procedures.
- Maintained cleanliness and organization of cafe environment.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Implemented process improvements to streamline operations and reduce waste.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Monitored food quality regularly to ensure it was up to required standards.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Cafe manager
McDonalds Australia
thornleigh
01.2000 - 02.2006
- Supervised daily operations ensuring efficient service delivery and customer satisfaction.
- Handled customer complaints and resolved issues to enhance overall dining experience.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
Education
High School Diploma -
Our Lady Of Mercy College
Parramatta, NSW12-1994
Skills
- Customer relationship management
- Food Handling and preparation
- Customer service
- Problem-solving
- Customer relations
- Qualfied Barista
- Menu development
- Food Safety
References
- Catherine Younes mobile number 0404852112, head of human resources (Aged Care Australia)
- Chloe Davis mobile number 0478910823, assistant store manager (Target Burwood)
- Theresa mobile number 0407143209 (Target Carlingford and North Ryde RSL)
Timeline
Customer Service Representative
Target Australia
04.2022 - Current
Cafe Manager
Daisys By The Park
01.2017 - 03.2022
Cafe Owner
Masters (Woolworths Pty Ltd)
06.2010 - 12.2017
Cafe Manager
coffee club
03.2006 - 05.2010
Cafe manager
McDonalds Australia
01.2000 - 02.2006
High School Diploma -
Our Lady Of Mercy College