Elizabeth Rizzo
Chifley,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer and Sales industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Managing Director
Riz Catering Pty Limited
04.1999 - 05.2008
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Provided documentation of processes to comply with regulations and company policies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Devised processes to boost long-term business success and increase profit levels.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
Customer Service Officer
Des Renford Leisure Centre (Randwick City Council)
Maroubra , NSW
05.2008 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Resolved concerns with products or services to help with rs.
- Assisted customers in making informed purchase choices and selecting products.
- Processed information with high level of accuracy to satisfy client's needs.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Guided team members with clear directions, timelines, and feedback.
- Coordinated policies and procedures to target current and future needs of organization.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Maintained customer account information database by cancelling and updating customer accounts.
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Assisted marketing team on short-term and long-term promotional projects
- administration of bank accounts and account reconciliations.
- Reconciled all End Of Shift Reports and daily reports
- High volume Front line customer service
State Sales Manager
LVMH Fragrance Brands
Botany , NSW
04.1997 - 03.1999
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liased with Buyers for David Jones and Myer stores and presented to them 5 year business plan for upcoming events
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
MBA - Business
TAFE Randwick
02.1995
High School Diploma -
Whanganui Girls Collegiate
University In New Zealand11.1984
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Data Entry and Maintenance
- Solution Coordination
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Business Growth
- Patient and Empathetic
- Cash Counting
- Till Counting
- Daily Transactions Review
- Documentation
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Officer
Des Renford Leisure Centre (Randwick City Council)
05.2008 - Current
Managing Director
Riz Catering Pty Limited
04.1999 - 05.2008
State Sales Manager
LVMH Fragrance Brands
04.1997 - 03.1999
MBA - Business
TAFE Randwick
High School Diploma -
Whanganui Girls Collegiate
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