Elizabeth Shackley

Operations Manager for the Acacia Ridge site, directly reporting to the Brisbane Regional Manager, first started in linehaul operations with Lindsay's and quickly advanced to management. Currently oversee a transport yard with a workforce of 200+ staff daily, including linehaul, local operations, docks, and office teams. Skilled in team leadership, operational efficiency, and ensuring seamless coordination across diverse departments to drive business success.

First year of employment focus was Linehaul operations - involving coordinating routes , scheduling drivers, planning and utilization of truck and trailer equipment across 2 sites. Improved working relationships with the two sites, as well as connecting the operational sector with the workshop function of the business, implementing an overall positive outcome to both areas. I also developed great rapport with linehaul drivers, fostering trust and gaining valuable industry knowledge through strong professional relationships. I also had exposure to other roles within the operation including but not limited to local operations, load planning and rail planning.

Furthering my career and successfully acquiring Operations Manager in early 2023, I have gained much experience within people management and further industry knowledge.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Established and streamlined operational processes by implementing tasks and structure within each role and its function to improve employees understanding and expectation of their responsibilities.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Ensuring employees have adequate training within their specialized area's, and implementing processes to ensure success.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with customers, stakeholders, and management teams to develop solutions and accomplish shared objectives. Attending on-site customer meetings and weekly reporting on performance and finding resolutions when issues arise.
• Overseeing daily P&L report to ensure utilization is maximized and reporting back to higher management to ensure no revenue lost.
• Consistently collaborated with cross-functional teams across various business sectors and on-site operations to drive continuous improvement and optimize overall performance.

• Nightshift Linehaul Allocator – Main responsibilities include coordinating loading, planning and utilization of freight, drivers and equipment.
• Load planning for temperature sensitive freight, communicating with other depots, subcontractors, drivers and operational staff to ensure freight is moved on time and within temperature restrictions.
• Track, trace and monitoring of any high priority loads, breakdowns and reporting to relevant customers, operations teams and workshops.
• Ensuring all transport operations comply with Chain of Responsibility, fatigue and Mass Management legislation.
• Liaising with drivers regarding start times, load requirements, trip plans and ensure compliance with fatigue management as well as all company polices and procedures.
• Knowledge of temperature control, time sensitive freight and the ability to problem solve in a timely manner. BFM Certified, use of Cap Cargo and Microsoft Excel.
• R&D Debrief Clerk - Main responsibilities include liaising with Operations teams, dock staff and drivers. Debriefing of local and linehaul paperwork, POD control, reporting discrepancies from deliveries or inbound loads, manifesting and data entry.
• Coldstore Administration– Main responsibilities include customer service correspondence, data entry and problem solving. Use of computer system Accellos for data entry.

• Candidate management and administration support.
• Sourcing suitable candidates for clients job vacancies, writing of advertisements and marketing material, assessing applications and booking interviews.
• Assisting with growth of candidate data base, updating systems with candidate information and availabilities, customer service correspondence and assisting Resource Consultant with administrative duties.

• Warehouse & Home Appliance Coordinator - Main responsibilities include stock coordination for customer orders and customer enquiry solutions, delivery coordination, document and delivery preparation for warehousing staff and freight companies, liaising with Suppliers, both written correspondence and over the phone, for product information and invoicing issues, processing and coordination of Commercial, Online and Insurance orders. Inventory control and stock servicing over 20 stores both in Queensland and interstate.
• Assistance in rolling out the fit out and replenishment of the JB Hi-Fi Home Goods stores in SEQ and also implemented training with new staff.
• Data entry, bulk stock replenishment control, inventory support and day to day support to customer, stores, transport businesses and Head Office enquiry solutions.
• Store Person – Receiving and distributing incoming and outgoing stock, customer service, customer enquiry solutions, invoice logging, processing repairs and faulty stock, and preparing and organizing paperwork for deliveries, transfers, courier pick up and stock take.
• Counter Sales & Software Advisor – Cash and eftpos sales, finance applications and paperwork, customer enquires, directing phone calls, processing of software and invoice logging, stock replenishment and ordering.