Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Samatepo

Chermside

Summary

Quality assurance professional with a proven track record of delivering software quality and reliability across critical public-facing systems. Skilled in both manual and automated testing, with a focus on defect prevention, test strategy, and collaborative delivery. Known for consistently meeting high standards in fast-paced environments. Valued for methodical testing approaches and adaptability to evolving project needs, and strong cross-functional collaboration.

Overview

7
7
years of professional experience

Work History

Quality Assurance Engineer

Service NSW
05.2021 - 05.2025
  • Conducted manual testing for critical public services, including Dine and Discover, Before and After School Care Vouchers, and the NSW Online Driver Knowledge Test, among others.
  • Identified and logged critical defects, accelerating bug resolution and preventing post-release failures.
  • Collaborated with cross-functional teams to enhance system functionality and improve user experience.
  • Conducted integration and regression testing to ensure seamless system updates and compatibility across platforms.
  • Analysed requirement documentation developing acceptance criteria and executing manual tests aligned with Jira-defined requirements.
  • Created detailed test reports, improving defect tracking efficiency and reducing resolution time.
  • Enhanced existing automation frameworks, resolving broken test cases and updating test data to ensure smooth functionality.
  • Ran automated regression tests in CI/CD pipelines, improving test efficiency and release confidence.
  • Worked in multiple Agile teams, actively participating in sprint cycles, stand-ups, and retrospectives, where I was required to report on QA progress, provide feedback, and contributing to continuous improvement initiatives
  • Possess a strong understanding of the Software Development Lifecycle (SDLC) and testing practices
  • Acted as Environment Manager (During Manager’s Absence)
  • Liaised and coordinated downstream environments with external agencies.
  • Ensured partner agencies were connected to the correct Service NSW environments for their projects.
  • Maintained and updated non-production environments, ensuring system reliability via proxy management with Apigee.
  • Provided real-time updates to product teams through a dedicated Slack channel, improving communication of environment changes.
  • Updated and maintained Confluence schedules, detailing where environment proxies were pointing and for how long, ensuring full transparency across teams.

Trainee Developer - Platform - AWS Team

Service NSW
10.2020 - 12.2020
  • Assisted the team to reduce the Service Now tickets
  • Created knowledge base for the other team members
  • · Created workspace and provided permissions for the cross functional team.
  • SSH EC2 instances to start and stop the instances in cloud-ops sandbox at a particular time every day to reduce the cost.
  • Paired programming to assist a team to create a serverless pipeline.
  • Used Lucid diagram to create service workflow for the team to understand.
  • Attended various trainings on AWS.
  • Liaising with product Managers and created confluence page to keep track of all the product teams and their AWS account access.
  • Enable MFA hardware for all the team’s AWS accounts.

Digital and Customer Service Representative

Service NSW
04.2018 - 04.2020
  • Provided timely, accurate, effective and high-quality customer service consistent with Service NSW service standards and business requirements, as assessed by internal reviews and customer feedback.
  • Use of various computer software and tools to extract data from the system.
  • Good understanding and hands on with software tools like Salesforce, MS office and Outlook.
  • Technical Experience in retrieving data from IBM Mainframe systems (DRIVES) and resolve customer enquiries.
  • Responsible for record keeping of all the NSW plates used in the Centre.
  • Deliver great customer experiences through the use of on-line tools.
  • Been an ambassador for adoption of digital services and branding.
  • Referred customers to appropriate channel for out of scope transactions.
  • Dealt effectively with enquiries and complaints from customers.
  • Make a positive contribution to the team environment.
  • Monitor digital performance in centre and take actions to increase adoption and drive usage.

Education

ISTQB Certified Tester - Foundation Level - Software Testing

Planit Training (ISTQB Accredited Provider)
Online
01.2023

AWS Certified Cloud Practitioner -

Amazon Web Services
Online
01.2022

Service NSW Digital Bootcamp -

TAFE-Led Initiative
Sydney
07.2020

Bachelor of Commerce - International Business and Marketing

Western Sydney University
Sydney, NSW
01.2018

Skills

  • QA Tools and Platforms: Jira, Zephyr, GitLab, BrowserStack, Postman, Apigee
  • Test Frameworks and Automation: WebdriverIO, JavaScript, Mocha, Selenium(basic), Manual Testing, API Testing
  • Agile and Methodologies: Agile/ Scrum, System Integration Testing(SIT), User Acceptance Testing Support, Exploratory Testing
  • Defect and Release Management: Defect Triage, Test Strategy, Release Planning, Test Case Peer Review
  • Certifications: ISTQB Certified Tester (2023), AWS Certified Cloud Practitioner (2022)
  • CI/CD and Source Control: GitLab, GitHub

Timeline

Quality Assurance Engineer

Service NSW
05.2021 - 05.2025

Trainee Developer - Platform - AWS Team

Service NSW
10.2020 - 12.2020

Digital and Customer Service Representative

Service NSW
04.2018 - 04.2020

ISTQB Certified Tester - Foundation Level - Software Testing

Planit Training (ISTQB Accredited Provider)

AWS Certified Cloud Practitioner -

Amazon Web Services

Service NSW Digital Bootcamp -

TAFE-Led Initiative

Bachelor of Commerce - International Business and Marketing

Western Sydney University

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Elizabeth Samatepo