Elizabeth Smith
Belmont,WA
Summary
I’m Dynamic Housekeeping Supervisor with a proven track record at Dongara Hotel Motel, enhancing guest satisfaction through effective task assignment and staff training. Skilled in health and safety compliance, I implemented protocols that reduced workplace accidents, fostering a culture of excellence and professionalism within the team.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Supervisor
Dongara Hotel Motel
Dongara, WA
03.2023 - 03.2025
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures.
Exmouth Holiday Cleaning Owner Operator
Self Emplyed
Exmouth
06.2021 - 06.2023
- All aspects of commercial cleaning
- Ordering and monitoring stock
- Invoicing and time management
- Customer relations
- Planning and scheduling
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Reported issues to higher management with great detail.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Barista / Kitchen Hand
BP Roadhouse
Dongara
04.2021 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to .
- Sanitized equipment and wiped down counters and tables to prevent spread .
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Restocked supplies and prepared additional ingredients.
- Assisted in food preparation for enhanced meal quality and speed of service.
Cleaner Supervisor
Exmouth Concierge
Exmouth
04.2015 - 04.2020
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Weekly and domestic cleans for the elderly
- Real estate vacate cleans
- RAAF base cleaning,(Mess area , Ablution blocks, accommodation blocks and Covid cleaning .
- Holidays Homes
- Boats
Housekeeper Team Supervisor
Mantarays Ningaloo Beach Resort
- Provided ongoing coaching, feedback, and development opportunities for team members to enhance their skills and career growth potential.
- Supported environmental sustainability initiatives by integrating eco-friendly practices into daily operations.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining professionalism at all times.
- Implemented quality control measures to ensure consistent delivery of high-quality housekeeping
- Trained and mentored new staff on cleaning and safety protocols.
- Laundry work , ironing , and stripping and restocking linen for rooms .
Education
Certificate I - Business Studies
Central Regional TAFE
WACompleted Year 11 -
Belridge High School
BeldonSkills
- Customer service
- Task assignment
- Customer service-focused
- Training and mentoring
- Staff scheduling
- Health and safety compliance
- Chemical handling
Timeline
Housekeeping Supervisor
Dongara Hotel Motel
03.2023 - 03.2025
Exmouth Holiday Cleaning Owner Operator
Self Emplyed
06.2021 - 06.2023
Barista / Kitchen Hand
BP Roadhouse
04.2021 - 03.2023
Cleaner Supervisor
Exmouth Concierge
04.2015 - 04.2020
Housekeeper Team Supervisor
Mantarays Ningaloo Beach Resort
Certificate I - Business Studies
Central Regional TAFE
Completed Year 11 -
Belridge High School