Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Elizabeth Talataina

Ripley,QLD

Summary

Accomplished Senior Medical Receptionist excelling in patient registration and front office management. Skilled in ensuring patient confidentiality and streamlining appointment processes, significantly enhancing operational efficiency. Demonstrates exceptional organizational abilities and a compassionate approach to patient care.

Overview

4
4
years of professional experience

Work History

Senior Medical Receptionist & 2IC

Zplus Clincs
Redbank Plains, QLD
01.2024 - Current
  • Handled staff management and shift schedules.
  • Organized team meetings consistently.
  • Confirmed delivery of meeting updates to all staff.
  • Ensured continuous support and check-ins for coworkers.
  • Maintained email and call management systems for efficient patient assistance.
  • Facilitated better practices for a smoother working environment.
  • Provided training and guidance to new employees.
  • Created detailed documentation of all procedures related to job duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Senior Medical Receptionist

Forrest Lake Local Doctors
Camira, QLD
08.2023 - 01.2024
  • Utilized Medical software Best Practice and HotDoc for managing Patient Bookings.
  • Ensured efficient call management to meet patient requirements.
  • Checking and sending mail, faxes, and scanned documents.
  • Maintained cleanliness of workspaces.
  • Facilitated the processing of reports for claims by maintaining effective liaison between involved parties.
  • Generating invoices to be billed.
  • Handled end-of-day till balancing proficiently.
  • Arranged lunches with medical representatives.
  • Collaborated professionally and discreetly with Radiologists, Medical Specialists, and Psychologists.
  • Performed sterilization of reception area.
  • Safeguarded patient data and privacy.
  • Calmed distressed patients.
  • Maintained accurate and up-to-date filing systems for medical records and documents.
  • Completed paperwork prior to patient visits, such as registration forms and consent forms.
  • Checked in patients upon arrival, verified personal information, updated electronic health records accordingly.

Medical Receptionist

Montague Road Medical Centre
West End, QLD
01.2023 - 07.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Warehouse Assistant

Chandler Macleod Group
Larapinta, QLD
08.2020 - 12.2022
  • Completed order selection promptly.
  • Assembling stock correctly for dispatch.
  • Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
  • Recorded item numbers and quantities picked on pick sheets or computer terminals.
  • Reported any discrepancies with order fulfillment immediately to supervisor and manager.
  • Housekeeping
  • Coordinated dispatch based on operational needs.
  • Executed voice picking processes aligned with KPI targets.
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Checked inventory levels and restocked shelves as needed.
  • Ensured that all safety protocols were followed while operating material handling equipment.

Education

HIGH SCHOOL CERTIFICATE -

LOYOLA SENIOR HIGH SCHOOL
09.2016

Skills

  • Office administration
  • Patient registration
  • Insurance verification
  • Medical billing
  • Front office management
  • Appointment management
  • Patient confidentiality

Volunteer Experience

The Church of Jesus Christ of Latter Day Saints, Youth Secretary, Relief Society Secretary, Youth Teacher, Primary Secretary, Young Single Adults Representative, Institute of Religion Teacher, Young Womens Counsellor

References

References available upon request.

Timeline

Senior Medical Receptionist & 2IC

Zplus Clincs
01.2024 - Current

Senior Medical Receptionist

Forrest Lake Local Doctors
08.2023 - 01.2024

Medical Receptionist

Montague Road Medical Centre
01.2023 - 07.2023

Warehouse Assistant

Chandler Macleod Group
08.2020 - 12.2022

HIGH SCHOOL CERTIFICATE -

LOYOLA SENIOR HIGH SCHOOL

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Elizabeth Talataina