Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Elizabeth Tan

Chatswood ,NSW

Summary

Versatile professional with 2 years in hospitality 2 years in management and 6 months in marketing. Proven in leadership, operational efficiency, and customer engagement, I bring unique skills and strong organizational abilities to navigate diverse challenges. I excel in managing and mentoring employees across multiple locations while successfully directing business operations. A highly competent communicator, both verbally and in writing, I foster collaboration and teamwork. Ready to bring innovation and energy to your team, ensuring operational success and continued growth

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Bearish
03.2024 - Current
  • Maintained optimal product levels and inventory controls, organized the backroom to streamline ordering and stock rotation.
  • Conducted regular staff performance reviews, offering constructive feedback and growth opportunities.
  • Coached sales associates on product knowledge, sales strategies, and incentives, driving an increase in customer satisfaction ratings.
  • Fostered a positive work environment through team-building activities and consistent recognition of individual achievements.
  • Boosted store profitability by implementing cost-saving measures and optimizing inventory management.
  • Mentored new hires during onboarding, ensuring they were equipped to excel from day one.

Team Member

Bearish
01.2024 - 03.2024
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Marketing Manager

Educo Tutoring
01.2023 - 12.2023
  • Liaising with property centre (EdSquare) marketing manager to coordinate digital campaigns to increase brand awareness and positioning in alignment to the company's business goals
  • Oversee the creation of marketing materials and content for Educo Tutoring's social media (Website, Tiktok, Instagram and the like)
  • Worked closely with Educo's proprietor to make critical business decisions

Administrative Assistant

Educo Tutoring
01.2023 - 12.2023
  • Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes
  • Answered and managed incoming calls, emails and texts, providing accurate and timely information to callers
  • Created and distributed weekly operational updates to keep employees informed of changes and progress
  • Greeted and assisted visitors, providing a welcoming and professional environment

Primary and HSC Tutor

Educo Tutoring
06.2022 - 12.2023
  • Primary Tutor:
  • Assessed student learning styles and adapted instruction accordingly to maximize student understanding in holistic group activities
  • Conducted one-on-one tutoring sessions with students to help them build confidence and increase their understanding of concepts within Maths, English and General Ability
  • Facilitated group discussions to encourage collaboration and critical thinking
  • HSC Business Studies Tutor:
  • Provided customized tutoring that helped students achieve a Band 5 or 6
  • Encouraged students to take ownership of their learning and set personal goals for their academic progress
  • Provided feedback, guidance and mentorship to help students develop strong study skills, time management and overall wellbeing

Shift Manager

QSR PTY LTD (Taco Bell)
09.2021 - 03.2023
  • Exemplified exceptional written and verbal communication skills with:
  • Customers by resolving complaints and issues with thoughtful solutions to maintain customer satisfaction
  • Team members by cultivating positive rapport to boost company morale and promote employee retention
  • Suppliers by liaising to maintain strong long-term relations and resolving product issues
  • Mentored over 50 team members and managers-in-training across multiple stores:
  • Cross-trained existing employees to maximise efficiency, accuracy and overall performance
  • Coached in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Implemented performance programs to motivate employees in achieving personal goals which aligned with business targets
  • Achieved and exceeded financial and operational goals of the company:
  • Controlled costs and optimised spending by forecasting changes in business operations and making proactive adjustments to labour, inventory management and inventory purchasing
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands to streamline operations in achieving maximum efficiency
  • Significantly reduced waste to 3.7% of sales by introducing the 'portioning' challenge, allowing the business to achieve nation-wide profit targets

Team Member

QSR PTY LTD (Taco Bell)
04.2021 - 09.2021
  • Service Crew Member:
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
  • Worked with POS system to place orders, manage bills and handle complimentary / promotional items
  • Significantly increasing sales by upselling products to customers
  • Maintained order efficiency and accuracy through clear communication with customers and kitchen staff
  • Seamlessly alternating between Kitchen Hand and Service duties during high pressure situations
  • Kitchen Hand:
  • Followed proper handling and sanitation procedures in compliance with food safety standards and protocols
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Maintained order efficiency and accuracy through clear communication with customers and service crew members
  • Seamlessly alternating between Kitchen Hand and Service duties during high pressure situations

Education

Bachelor of Commerce / Secondary Education - Economics

University of New South Wales
01.2024

Bachelor of Economics / Secondary Education - Econometrics

University of New South Wales
12.2022

HSC -

Macarthur Anglican School
10.2020

IGCSE -

British International School of Guangzhou
06.2018

Skills

  • Effective Time Management
  • Leadership and Teamwork
  • Flexibility and Adaptability
  • Ability to Work Under Pressure
  • Customer Relations
  • Critical Thinking
  • Microsoft Excel

Certification

  • First Aid & CPR
  • Responsible Service of Alcohol (RSA)
  • Working with Children Check

Personal Information

  • Date of Birth: 08/22/2002
  • Driving License: Full license

References

  • Khalisha Simorangkir, Bearish, khalishasim03@gmail.com, 0423753055
  • Ashley Botfield, Educo Tutoring, ash.botfield12@gmail.com, 0447446166
  • Araminta Brock, QSR PTY LTD (Taco Bell), 0414445394

Timeline

Store Manager

Bearish
03.2024 - Current

Team Member

Bearish
01.2024 - 03.2024

Marketing Manager

Educo Tutoring
01.2023 - 12.2023

Administrative Assistant

Educo Tutoring
01.2023 - 12.2023

Primary and HSC Tutor

Educo Tutoring
06.2022 - 12.2023

Shift Manager

QSR PTY LTD (Taco Bell)
09.2021 - 03.2023

Team Member

QSR PTY LTD (Taco Bell)
04.2021 - 09.2021

Bachelor of Economics / Secondary Education - Econometrics

University of New South Wales

HSC -

Macarthur Anglican School

IGCSE -

British International School of Guangzhou

Bachelor of Commerce / Secondary Education - Economics

University of New South Wales

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Elizabeth Tan