Elizabeth Teofilo
Miller,NSW
Summary
I wish to obtain a casual, part-time, or full-time position in the customer service and develop my skills. I consider myself to be friendly, courteous, hard-working, efficient, and organized. I feel I have the communication skills to work effectively in a team and the maturity to take on responsibility in the workforce. I believe I present well and possess a friendly, approachable, and positive attitude which would make me an asset to any employer company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Citrus Group Pty Ltd
06.2023 - Current
- Big W, Everyday Rewards & Woolworths Online Customers
- Inbound & Outbound calls
- Emails & Online Chats
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Storeman
Couriers Please
11.2022 - 03.2023
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Maintained safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Picker Packer
Independent Warehouse Solutions
06.2021 - 03.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
Picker Packer
DB Schenker
12.2019 - 07.2021
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Kept work areas neat, clean and free from debris.
Crew Team Member
Hungry Jacks
03.2017 - 07.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Medical Receptionist
Fountain Medical Practice
12.2018 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
Picker Packer
Brightstar Logistics
08.2018 - 03.2019
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Customer Service Cashier
Filled With Fruits
12.2016 - 03.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Work Experience
Woolworths Supermarket
08.2014 - 08.2014
- 1 Week Work Experience through Ambarvale High School
- Duties: Preparing Food within the Butchers, stocktake of products,
merchandising stock, customer service and assistance, WHS
awareness and general cleaning - Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Some College (No Degree) - Medical Receptionist
Wesley Institute of Training
Liverpool, NSWHigh School Diploma -
Ambarvale High School
Rosemeadow, NSW09.2016
Skills
- I have demonstrated appropriate and effective negotiation and communication skills dealing with customers (customer service), other staff members, fellow students, and teaching staff by face-to-face communication, over the phone or fax and in written form (typed, email and handwritten) resulting in increased successful communication in the workplace
- I can communicate effectively as part of a team and can be trusted to follow instruction when working unsupervised
- I have had experience working as a part of a team in both classroom experiences and through my participation in school sport representative teams
- Active Listening
- Proactive team player
- Fast Learner
Achievementsandawards
- Ambarvale High School Year 7 Highest Achiever Award in Language (Spanish) - (2011)
- Ambarvale High School Year 8 Highest Achiever Award in Music - (2012) - School merit awards
- Ambarvale High School Most Consistent Award in Music - (2015-2016)
- Ambarvale High School TRREC Student Award (2015)
- Ambarvale High School Sports Award (Volleyball & Touch Football) - (2015 - 2016)
- Ambarvale Performance award
- Ambarvale High School TRREC (Trust, Respect, Responsibility, Excellence) Various school merits for behaviour and classwork
- Higher School Certificate - BOSTES (2016)
Personal Information
Date of Birth: 08/01/99
References
- Maria Fainuu Kilamatua Rakuita, Mariafainuu15@gmail.com, 0421932301
- John Rakuita, johnrakuita@gmail.com, 0412472102
Extracurricular Activities
I enjoy all kinds of customer service work; enjoy challenges and learning new things. I enjoy socialising with family and friends and consider myself to be a normal young adult with good morals, family support and sound beliefs. I consider myself hardworking and would cherish the opportunity to expand my interest in customer service as I have a keen interest in meeting new people and helping with day-to-day chores.
Choir Master
Choir Master for Ingleburn Holy Family Church.
- I teach and organised songs for the choir and we sing on Sunday morning and afternoon Mass
Timeline
Customer Service Representative
Citrus Group Pty Ltd
06.2023 - Current
Storeman
Couriers Please
11.2022 - 03.2023
Picker Packer
Independent Warehouse Solutions
06.2021 - 03.2022
Picker Packer
DB Schenker
12.2019 - 07.2021
Medical Receptionist
Fountain Medical Practice
12.2018 - 06.2019
Picker Packer
Brightstar Logistics
08.2018 - 03.2019
Crew Team Member
Hungry Jacks
03.2017 - 07.2019
Customer Service Cashier
Filled With Fruits
12.2016 - 03.2017
Work Experience
Woolworths Supermarket
08.2014 - 08.2014
Some College (No Degree) - Medical Receptionist
Wesley Institute of Training
High School Diploma -
Ambarvale High School
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