Elizabeth Townsend
Boggabri,NSW
Summary
organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and strive to perform to the best of ability to all assigned tasks.
Overview
10
10
years of professional experience
Work History
Heavy Machine Operator
Idemitsu Australia
01.2017 - Current
- Conducted safety inspections and followed safety rules and procedures.
- Followed plant safety procedures, rules, and regulations.
- Fulfilled required daily documentation for both machine and personal safety in form of prestart inspection check lists and take 5 personal assessments.
Heavy Machine Operator
Programmed Skilled Workforce
09.2016 - 09.2017
- Conducted safety inspections and followed safety rules and procedures.
- Followed plant safety procedures, rules, and regulations.
- Fulfilled required daily documentation for both machine and personal safety in the form of pre start inspection check lists and take 5 personal assessments.
Administrative Assistant
Ryco Hydraulics
01.2016 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained databases to track and record customer data. (MYOB)
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained a clean and tidy Work place.
Cell Door - Sales
Pepper Tree Winery
07.2015 - 01.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 12.2015
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Certificate IV - Real Estate in Practice
TAFE
Online 12.2024
Primary Industries - Cert 3
Tafe
Tamworth, NSWCalrossy Anglican School
Tamworth, NSW2014
Skills
- Customer Relationships
- Corrective Actions
- Organizational Skills
- Inventory Management
- Inquiry Response
- Professional Relationships
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Effective Customer Communication
- Excellent Written and Verbal Communication
- Teamwork Skills
- Suggestive Selling
- Exceptional Customer Service
Additional Information
Training
- Peer Support Training
- Leadership Training - Team Building based
- Publicity Officer 2013/2014 (Shorthorn Youth club of Australia)
- Treasurer 2014/2015 (Shorthorn Youth club of Australia)
- Secretary 2015/2016 (Shorthorn Youth club of Australia)
- Outdoor Adventure Training - Emu Gully Toowoomba
- Royal life saving instructor certificate
- Royal life saving Resuscitation Certificate
Community Service
- Student to Student Mentoring (The Smith Family)
- Red Shield appeal
- Sony Children's Holiday camp
Timeline
Heavy Machine Operator
Idemitsu Australia
01.2017 - Current
Heavy Machine Operator
Programmed Skilled Workforce
09.2016 - 09.2017
Administrative Assistant
Ryco Hydraulics
01.2016 - 09.2016
Cell Door - Sales
Pepper Tree Winery
07.2015 - 01.2016
Sandwich Artist
SUBWAY®Restaurants
03.2013 - 12.2015
Certificate IV - Real Estate in Practice
TAFE
Primary Industries - Cert 3
Tafe
Calrossy Anglican School
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