Elizabeth U'Prichard
Narangba
Summary
Experienced in customer service, support roles, and hospitality, with a proven track record of supporting disabled and high-needs individuals across various positions such as Positive Behaviour Support Practitioner (Core), Therapy Assistant, and Support Worker. Proficient in note-taking, report writing, CRM navigation, meeting management, and advocating for extra funding. Demonstrates strong values of empathy, compassion, integrity, and respect. Possesses excellent communication, time management, and problem-solving skills. Previous experience in customer service roles with managerial and supervisory responsibilities. Took a break from work and studies to focus on facilitating Distance Education for three children. Now eager to re-enter the workforce with renewed energy and enthusiasm. Brings strong organizational abilities and a commitment to excellence. Open to further training if needed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fulltime Home Educator
Self Employed
10.2023 - 12.2024
- Demonstrated proficiency in quickly adjusting strategies during unpredictable situations.
- Adapted effectively to demanding and fast-paced environments.
- Coordinated and managed learning activities for three children with efficiency.
- Adjusted instructional strategies to accommodate diverse learning styles.
- Implemented effective adjustments in lesson frameworks targeting unique academic needs.
- Fostered a supportive and engaging learning environment, enhancing communication and problem-solving abilities
- Coordinated extracurricular activities and maintained a balanced schedule
NDIS Behaviour Support Practitioner, Therapy Assistant & Support Worker
InstinctAU/TEC
03.2023 - 10.2023
- Assisted in providing therapeutic care and support for children and young adults with autism and a variety of other disabilities, on a staff to client ratio ranging from 1:1-1:6 dependant on clients support level need, demonstrating strong empathy and communication skills.
- Supported clients with daily activities, enhancing their quality of life and promoting independence.
- Collaborated with a multidisciplinary team to develop and implement personalised care plans.
- Developed and honed understanding around the nuances of neurodiversity.
- Assisted in the collation of data collection for the bettering of clients’ outcomes with services such as the NDIS and various support services.
- Managed daily opening and closing tasks at TEC headquarters on supervisory schedule.
- Recognized and elevated to shift supervisor position within first four months.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients and their families by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Assisted in implementing behaviour management plans for clients with challenging behaviours.
Retail Sales Assistant – Tuckshop
P&C Narangba State School
10.2022 - 03.2023
- Adapted quickly to workplace demands following an extended career break as a family carer.
- Promoted to 2IC after 3 months of employment
- Performed daily banking tasks with precision and efficiency.
- Supported staff hiring process.
- Developed positive supplier relationships
- Handled purchase transactions, resolved complaints and answered questions with consistent courtesy.
- Demonstrated reliability in high-pressure environments requiring prolonged physical activity.
- Improved store appearance with effective merchandising and creative displays.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
Fulltime Carer for My Child Verified Disability
Self Employed
12.2009 - 01.2022
- Self-managed child's NDIS Plan for 3 years.
- Developed expertise in managing and accessing NDIS over an extended period.
- Coordinated effectively with therapists, school staff and NDIS.
- Scheduled and managed several weekly specialist appointments.
- Collaborated weekly with school in supporting my child.
- Regularly accessed numerous supports for my child, at personal and organisational levels.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained entire family's schedule and organised events.
Education
Diploma of Hospitality Management -
TAFE Queensland
Brisbane, QLD2006
Year 12 -
Northside Christian College
Brisbane, QLD2004
Skills
- Mentoring
- Effective time management
- Ability to work independently or within a team
- Strong attention to detail
- Multitasking
- Conflict resolution
- Problem-solving
- Reliable
- Critical thinker
- Active listener
- Adaptable and flexible
Certification
- Diploma of Hospitality Management
- Automatic Car License - Open
- Paid Blue Card - Current
- NDIS Worker Card - Current
- Provide First Aid in an Education and Care Setting Certificate - Current
- First Aid Certificate - Current
- CPR Certificate - Current
- All NDIS Modules - Current
- Neurodivergent Affirming Professional Certificate
- Professional Certificate of Neurodivergent Affirming Practices
Timeline
Fulltime Home Educator
Self Employed
10.2023 - 12.2024
NDIS Behaviour Support Practitioner, Therapy Assistant & Support Worker
InstinctAU/TEC
03.2023 - 10.2023
Retail Sales Assistant – Tuckshop
P&C Narangba State School
10.2022 - 03.2023
Fulltime Carer for My Child Verified Disability
Self Employed
12.2009 - 01.2022
Diploma of Hospitality Management -
TAFE Queensland
Year 12 -
Northside Christian College
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