Elizabeth Van Der Vliet
Newport,VIC
Summary
Organised and dedicated Administrative and Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
Just Swimming
07.2009 - 05.2016
- Reception, Administration, Team Leading and Swim Teaching Duties.
- Resolved customer service issues using company processes and policies.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Mentored junior team members, contributing to their professional development and overall team success.
Receptionist and Myotherapist
Clifton Hill Physiotherapy
09.2011 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Preschool Manager
The Giving Tree
02.2008 - 06.2009
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Administration Manager
Fitness First
03.2003 - 02.2008
- Managed financial reporting, membership accounts, banking reconciliation, excel reporting and data entry.
- Greeted members and employees politely and professionally for excellent reception service.
Customer Service Representative
Mars
09.2006 - 05.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Advanced Diploma - Myotherapy
Melbourne Institute of Massage
Heidelberg, VICVCE -
Oxley Christian College
Chirnside Park, VICSkills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Account Management
- Order Fulfillment
- Credit card processing
- Conflict Management
- Calm Under Pressure
- Understanding Customer Needs
Timeline
Receptionist and Myotherapist
Clifton Hill Physiotherapy
09.2011 - 01.2013
Senior Customer Service Representative
Just Swimming
07.2009 - 05.2016
Preschool Manager
The Giving Tree
02.2008 - 06.2009
Customer Service Representative
Mars
09.2006 - 05.2007
Administration Manager
Fitness First
03.2003 - 02.2008
Advanced Diploma - Myotherapy
Melbourne Institute of Massage
VCE -
Oxley Christian College
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