Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth White

Corowa,NSW

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Dependable Office Trainee with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Platypus Shoes
05.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted store manager in meeting standards for customer service and quality.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.

Retail Sales Associate

Corowa Nursery And Garden Centre
01.2023 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases and locate items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

People Performance Manager

McDonald's
10.2018 - 01.2023
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Led teams to drive results and meet production, quality and safety goals.
  • Monitored key performance indicators and built processes to support partner performance and growth.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Worked with technical resources to conduct root cause analysis and prevent future issues.
  • Managed and motivated employees to be productive and engaged in work.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Office Trainee

Ultra Project Services
07.2022 - 10.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

High School Diploma -

Galen Catholic College
Wangaratta, VIC
12.2020

Skills

  • Stock Management
  • Loss Prevention
  • Operations Oversight
  • Customer Relations
  • Department Oversight
  • Supply Restocking
  • Event Preparation
  • Food Preparation
  • Sales Tracking
  • Staff Management
  • KPI Tracking

Certification

May 2021


  • Completed SIR30216 Certificate III in Retail under the Registered Training Organization of McDonald’s

Timeline

Assistant Store Manager

Platypus Shoes
05.2023 - Current

Retail Sales Associate

Corowa Nursery And Garden Centre
01.2023 - 05.2023

Office Trainee

Ultra Project Services
07.2022 - 10.2022

People Performance Manager

McDonald's
10.2018 - 01.2023

High School Diploma -

Galen Catholic College

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Elizabeth White