ELIZABETH WILSON
Herston,QLD
Overview
2
2
years of professional experience
Work History
Housekeeping Attendant
The Windsor Castle Leisure Hotel
Kottayam, India
02.2023 - 06.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Restocked room supplies such as facial tissues for personal touch with every job
DOCUMENTATION ASSISTANT
TRANSCARE LOGISTICS
Ernakulam, India
03.2022 - 01.2023
- Helps with tasks like formatting, numbering, and layout adjustments
- Provides pre- designed templates for various types of documents
- Facilitates real-time collaboration among multiple users working on the same documents
- Helps categorize, tag, and search for documents with the library
- Works alongside other software, like cloud storage and project management apps.
Customer Service Manager
Paragon Restaurant & Bar
Thiruvananthapuram, India
09.2021 - 02.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
Education
MBA - HUMAN RESOURCE MANAGEMENT
QUEENSLAND UNIVERSITY OF TECHNOLOGY
AustraliaBBA - Management
MAR AUGUSTHINOSE COLLEGE
Kerala, India07.2021
Skills
- Chemical Handling
- Equipment Replacement
- Customer Needs Assessments
- Mopping and Buffing Floors
- Personnel Training and Development
- Process Improvement
- Staff Management
- Legal Documents
- Critical Thinking
- Financial Documentation
- Administrative Support
Languages
English
Full Professional
Timeline
Housekeeping Attendant
The Windsor Castle Leisure Hotel
02.2023 - 06.2023
DOCUMENTATION ASSISTANT
TRANSCARE LOGISTICS
03.2022 - 01.2023
Customer Service Manager
Paragon Restaurant & Bar
09.2021 - 02.2022
MBA - HUMAN RESOURCE MANAGEMENT
QUEENSLAND UNIVERSITY OF TECHNOLOGY
BBA - Management
MAR AUGUSTHINOSE COLLEGE