Overview
Work History
Education
Skills
Languages
Timeline
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ELIZABETH WILSON

Herston,QLD

Overview

2
2
years of professional experience

Work History

Housekeeping Attendant

The Windsor Castle Leisure Hotel
02.2023 - 06.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
  • Restocked room supplies such as facial tissues for personal touch with every job

DOCUMENTATION ASSISTANT

TRANSCARE LOGISTICS
03.2022 - 01.2023
  • Helps with tasks like formatting, numbering, and layout adjustments
  • Provides pre- designed templates for various types of documents
  • Facilitates real-time collaboration among multiple users working on the same documents
  • Helps categorize, tag, and search for documents with the library
  • Works alongside other software, like cloud storage and project management apps.

Customer Service Manager

Paragon Restaurant & Bar
09.2021 - 02.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets

Education

MBA - HUMAN RESOURCE MANAGEMENT

QUEENSLAND UNIVERSITY OF TECHNOLOGY
Australia

BBA - Management

MAR AUGUSTHINOSE COLLEGE
Kerala, India
07.2021

Skills

  • Chemical Handling
  • Equipment Replacement
  • Customer Needs Assessments
  • Mopping and Buffing Floors
  • Personnel Training and Development
  • Process Improvement
  • Staff Management
  • Legal Documents
  • Critical Thinking
  • Financial Documentation
  • Administrative Support

Languages

English
Full Professional

Timeline

Housekeeping Attendant

The Windsor Castle Leisure Hotel
02.2023 - 06.2023

DOCUMENTATION ASSISTANT

TRANSCARE LOGISTICS
03.2022 - 01.2023

Customer Service Manager

Paragon Restaurant & Bar
09.2021 - 02.2022

MBA - HUMAN RESOURCE MANAGEMENT

QUEENSLAND UNIVERSITY OF TECHNOLOGY

BBA - Management

MAR AUGUSTHINOSE COLLEGE

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