Elizabeth Xerri
Golden Point,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Contact Officer
Serco | Police Assistance Line
10.2023 - Current
- Wrote detailed narrative reports for use in investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Improved response times with thorough knowledge of company services and accurate information delivery.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
Store Team Member
BP
03.2022 - 09.2022
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service
- Answered store and merchandise questions and led customers to wanted items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Operated cash register or POS system to receive payment by cash and credit card.
Fryer
Jimmy's Fish & Chips
02.2021 - 10.2021
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses
- Operated large-volume cooking equipment, including grills, deep-fat fryers and griddles 3-8 hours per day
- Operated point-of-sale cash register to calculate total cost of items
- Cooked multiple orders simultaneously during busy periods
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Crew Member
McDonald's
03.2019 - 01.2020
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Served food quickly for positive guest experiences
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Explained current promotional information and items to patrons
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Tertiary Preparation -
Victoria University
06.2023
Skills
- Working independently
- Customer Service
- Handling Complaints
- Emergency Response Coordination
- Report Writing
- Risk assessment
- Time management
- Typing Speed
References
- Bruce Johnson | Victoria Police Sargent at the Police Assistance Line | 0422428416 | blue_mambos@hotmail.com
- Kelly Kakaria | Team Leader | 0401431044 | kellykakaria1@gmail.com
- Jessica Kuchel | Team Leader | 0432560814 | jessicakuchel@outlook.com
Timeline
Customer Contact Officer
Serco | Police Assistance Line
10.2023 - Current
Store Team Member
BP
03.2022 - 09.2022
Fryer
Jimmy's Fish & Chips
02.2021 - 10.2021
Crew Member
McDonald's
03.2019 - 01.2020
Tertiary Preparation -
Victoria University
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