Summary
Overview
Work History
Education
Skills
Courses Attended Training
References
Skill Summary
Qualifications And Education
Accomplishments
Affiliations
Certification
References
Timeline
Generic

ELIZABETH CHRISTINA MAÚ

Guildford West,Australia

Summary

Results-driven professional seeking a challenging position that leverages educational background and diverse skill set. Proven ability to deliver value through strategic problem-solving and effective communication. Committed to mutual growth and career advancement opportunities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Aquisition Specialist

Conxxion
Sydney, NSW
10.2024 - Current
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Built relationships with vendors and third-party service providers for services such as warehousing and shipping.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Received and processed payments from customers using electronic transaction services.

Support Worker

Supporting Disabilities Australia
Sydney, NSW
07.2024 - Current
  • Contributed to case reviews of client status and progress.
  • Recorded client status progress and challenges in logbooks and reports.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Provided home support services to elderly individuals, including assisting with activities of daily living, such as bathing, dressing and grooming.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Disability Support Worker

Advanced Quality Supports
Sydney, NSW
11.2021 - 12.2024
  • Advised on policy development and assisted in community program implementation.
  • Maintained accurate records of client progress, services provided, and any issues encountered.
  • Responded quickly to emergency situations involving clients in order to protect their safety.
  • Assessed clients' physical condition and reported changes to supervisor or case manager.
  • Assisted clients with maintaining good personal hygiene.
  • Encouraged clients to participate in meaningful activities that promote independence and well-being.
  • Built strong and trusting rapport with clients and loved ones.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Transition Officer

Open Colleges
Sydney, NSW
05.2019 - 01.2020
  • Assisted with student enrolment processes.
  • Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
  • Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
  • Advised students on course selection and academic pathways.
  • Managed the day-to-day operations of the Student Support Office.
  • Maintained accurate records of all student support activities.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Call Center Operator

OneContact
Sydeny, NSW
11.2018 - 06.2019
  • Handled high number of calls to assist customers or dispatch services.
  • Utilized computer technology for problem solving techniques.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Adhered to company policies and procedures when handling customer interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Navigated through computer systems to review information and respond appropriately to callers.

Meat Packer

Be Campbell
10.2018 - 12.2018
  • Sort, and load meat and products into package-processing equipment; unload or stack products and materials.
  • Operate packaging machine equipment; record product, packaging.
  • Performed quality assurance of meat products.
  • Prepared packaging and applied appropriate labelling.
  • Weight the meat.
  • Pack meat into packages.
  • Put it through the machine and seal.
  • Box and ship all packed meat.

Call Centre Officer/ Receptionists/ Warehouse Packer

Magnamail Pty Ltd
09.2014 - 06.2015
  • Answer calls and process orders.
  • Handle customer inquiries both over the phone and by email.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Processing documents and correspondence.
  • Preparing and sending outgoing mailings and packages.
  • Updating and maintaining databases.
  • Receiving and sorting incoming mail.
  • Enter new and existing customer information into system.
  • Packing goods with bubble wrap and polystyrene chips.
  • Using computers to check inventory status and availability.
  • Picking and packing products into appropriate containers and boxes.
  • Packing boxes in a way that ensures their safe delivery and minimises in-transit damages.
  • Ensuring that products are packed correctly and securely before they are sent to the truck for shipment.
  • Following all safety procedures, and utilizing appropriate safety equipment at all times.
  • Obtaining the correct boxes to pack products in.
  • Matching labels and orders accurately.

Administration Manager/ Receptionist

Royal Gurkas Institute of Technology
12.2013 - 09.2014
  • Coordinate Student Enrolments and Invoices via RTO.
  • Undertaking the day to day student administration and associated functions of the college with the college policies and procedures.
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
  • Maintain electronic and hard copy filing system.
  • Open, sort and distribute incoming correspondence.
  • Perform data entry and scan documents.
  • Manage calendar for Managing Director.
  • Assist in resolving any administrative problems.
  • Run company’s errands to post office and office supply store.
  • Answer calls from students regarding their inquiries.
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Maintain office supplies for department.
  • General Student Support.

Administration Assistant

Australis Institute of Technology and Education
10.2013 - 12.2013
  • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
  • Maintain electronic and hard copy filing system.
  • Open, sort and distribute incoming correspondence.
  • Perform data entry and scan documents.
  • Manage calendar for Managing Director.
  • Assist in resolving any administrative problems.
  • Run company’s errands to post office and office supply store.
  • Answer calls from students regarding their inquiries.
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Maintain office supplies for department.
  • General Student Support.

Customer Service

Ice Design
01.2013 - 09.2013
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Prepared reports summarizing daily financial transactions.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Assisted customers with product selection, inquiries, and purchase decisions.

Education

Certificate - HLTAID009 - HLTAID011 First Aid

Training NSW
Sydney
02-2025

Screen Check - NDIS Worker

Service NSW
Sydney, NSW
06-2024

Certificate - ISANA

Austalis Institute of Technology
Sydney, NSW
10-2013

Certificate II & III - Sports Coaching

Birrong Girls High School
Sydney, NSW
11-2012

Skills

  • MS Word, Excel, PowerPoint
  • First aid training
  • NDIS compliance
  • Full Hoist training
  • Stand up hoist Training
  • Emergency response
  • Patient care
  • Interpersonal skills
  • Customer service
  • Approachable
  • Good interpersonal skills
  • Ability to work with minimal supervision
  • Supporting team members
  • Data entry
  • Ability to work with people from different backgrounds
  • Flexible
  • Enthusiastic
  • Willingness to get involved
  • Willingness to contribute to the team
  • Possess 'can do' attitude
  • Documentation management
  • Team collaboration

Courses Attended Training

  • 2011, First Aid Cert III in Basic Health Care, Birrong Girls High School
  • 2012, Sports Coaching Cert II, Birrong Girls High School
  • 2013, ISANA, Australis Institute of Technology and Education
  • 2006, MYOB (Accounts Payable and Accounts Receivable), TAFE NSW
  • 2005, Statement of Attainment in Communication Skills, TAFE NSW

References

References will be provided on request.

Skill Summary

MS Word, MS Excel, MS PowerPoint, Approachable, Good interpersonal skills, Ability to work with minimal supervision, Supporting other team members, Excellent experience in using computers and data entry, Good skills in using Microsoft Word, Excel spreadsheets and PowerPoint, Ability to work with people in different backgrounds, Flexible, enthusiastic and willingness to get involved and contribute to the team, Committed to achieving personal and team targets, Possess 'can do' attitude

Qualifications And Education

  • High School Certificate, Birrong Girls High School, 12/2012, Standard English, Business Studies, General Math, Visual Arts
  • Bachelor of Commerce, Osmania University, Hyderabad, India

Accomplishments

  • SDA (Supporting Disabilities Australia) - 2024 Top Rising Star
  • Conxxion - Regional Coordinator

Affiliations

  • Small business owner - Mt. Gabe Desserts specialises in desserts and cakes. Baking desserts is a passion of mine that I have been doing since the age of 16 years old

Certification

Full NSW Driver's License

References

References available upon request.

Timeline

Customer Aquisition Specialist

Conxxion
10.2024 - Current

Support Worker

Supporting Disabilities Australia
07.2024 - Current

Disability Support Worker

Advanced Quality Supports
11.2021 - 12.2024

Transition Officer

Open Colleges
05.2019 - 01.2020

Call Center Operator

OneContact
11.2018 - 06.2019

Meat Packer

Be Campbell
10.2018 - 12.2018

Call Centre Officer/ Receptionists/ Warehouse Packer

Magnamail Pty Ltd
09.2014 - 06.2015

Administration Manager/ Receptionist

Royal Gurkas Institute of Technology
12.2013 - 09.2014

Administration Assistant

Australis Institute of Technology and Education
10.2013 - 12.2013

Customer Service

Ice Design
01.2013 - 09.2013

Certificate - HLTAID009 - HLTAID011 First Aid

Training NSW

Screen Check - NDIS Worker

Service NSW

Certificate - ISANA

Austalis Institute of Technology

Certificate II & III - Sports Coaching

Birrong Girls High School

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ELIZABETH CHRISTINA MAÚ