Elizabeth Fonotimoana Laina Tu’u
Casula,NSW
Summary
Dynamic and dependable professional with a proven track record at McDonald's, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and problem-solving. Adaptable and organized, I thrive in fast-paced environments, consistently delivering results while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Samove
Baker
Casula 2170
11.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Front Line Crew Member
Mc Donald’s
Liverpool
06.2022 - 10.2024
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing and cash handling.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Implemented process improvements that increased efficiency in food assembly and delivery workflows.
- Resolved customer inquiries and complaints promptly, reinforcing brand loyalty through effective communication.
- Enhanced customer satisfaction by providing efficient and friendly service.
Waitress
Rashays Casual Dining
Liverpool, NSW
06.2021 - 04.2022
- Provided excellent customer service to enhance dining experience.
- Assisted in maintaining cleanliness and organization of dining area.
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Collaborated with kitchen staff to streamline order processing and delivery.
- Managed cash register transactions accurately and efficiently.
- Adapted quickly to changing menus and special requests from customers.
- Trained new team members on service standards and operational procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Samove
Baker
11.2024 - 06.2025
Front Line Crew Member
Mc Donald’s
06.2022 - 10.2024
Waitress
Rashays Casual Dining
06.2021 - 04.2022