Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Elizabeth Janet Kirkwood

Summary


Through my working life, I have always been employed in positions which focus on providing a service to customers and guests and encouraging the interaction of people.


I have worked in Sales and Hospitality industries and have occupied various positions including, Sales assistant, Sales Representative, Sales support & Administration assistant Waitperson, Hostess, Bar attendant.


I have conducted myself in a professional manner, ensuring efficient and effective service with my main responsibilities being: Customer service Effective client liaison Money handling duties Effective time management Maintaining adequate levels of stock Meeting sales quotes and budgets Given my extensive customer service experience I am responsible and able to work

independently, meet schedules and deadlines.


I possess strong verbal and written communication skills. I am hardworking, trustworthy and diligent I pride myself with work of the highest standard accompanied with dedication.

Overview

11
11
years of professional experience

Work History

Service Supervisor

Woolworth's Supermarkets
11.2020 - 05.2023
  • Customer service
  • Staff Scheduling.
  • Handled customer complaints and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Process

Life Health Foods
07.2018 - 05.2019
  • Work
  • Food Manufacture

Sales Support

Complete Staff Solutions
01.2017 - 07.2018
  • Process work
  • Traffic Control
  • Pick'n Pack

Swarovski Jewellery
10.2017 - 09.2017
  • Product demonstrations
  • Coordinating VIP events
  • Visual displays
  • Introducing new products
  • Serving customers Cash handling

Kim's Beachside Resort . Toowoon Bay
08.2015 - 04.2017

Waitress

s Edge Seafood Restaurant
10.2014 - 07.2015
  • Drink Service & Cocktail making
  • Food Service, Table clearing, Resetting
  • Function setups & Service
  • Water

Restaurant Manager, •Waitress

09.2013 - 10.2014
  • Drink Service & Cocktail making
  • Food Service, Table clearing, Resetting
  • Function setups & Service
  • Complete Staff solutions
  • Private Hospitality functions
  • Excellence in customer service
  • Food service,table clearing, resetting

Table Games Dealer

Star Casino
04.2012 - 11.2013
  • Handling Large Cash Transactions Star Customer Service

Education

R.S.A. Certificate -

2020

Certificate lll in Hospitality. - undefined

2015

R.SA certificate - undefined

2014

First Aid certificate - undefined

2008

R.S.A & R.S.G certificates - undefined

2008

R.S.A & R.S.G certificates - undefined

2000

Certificate in management - undefined

1995

Certificate III in marketing - undefined

1995

Additional Information

If granted an interview, I would like to further expand and/or answer any questions in regards to my qualifications and career experience. Thank you for considering application, I look forward to hearing from you.

References upon request.

Timeline

Service Supervisor

Woolworth's Supermarkets
11.2020 - 05.2023

Process

Life Health Foods
07.2018 - 05.2019

Swarovski Jewellery
10.2017 - 09.2017

Sales Support

Complete Staff Solutions
01.2017 - 07.2018

Kim's Beachside Resort . Toowoon Bay
08.2015 - 04.2017

Waitress

s Edge Seafood Restaurant
10.2014 - 07.2015

Restaurant Manager, •Waitress

09.2013 - 10.2014

Table Games Dealer

Star Casino
04.2012 - 11.2013

R.S.A. Certificate -

Certificate lll in Hospitality. - undefined

R.SA certificate - undefined

First Aid certificate - undefined

R.S.A & R.S.G certificates - undefined

R.S.A & R.S.G certificates - undefined

Certificate in management - undefined

Certificate III in marketing - undefined

Elizabeth Janet Kirkwood