Elizabeth (Libby) Sztynda
Summary
Dedicated professional experienced in customer service and multitasking. Delivered positive and memorable experiences through strong work ethic and adaptability. Demonstrated exceptional interpersonal skills and ability to quickly master new challenges while working independently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Manager
Destiny3- Myself
Lakes Entrance
02.2010 - 02.2021
- Managed daily operations and staff scheduling to ensure efficient business flow.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management to ensure product availability and quality control.
- Provided exceptional customer service to build strong client relationships.
- Maintained compliance with local regulations and industry standards in operations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to enhance brand visibility and engage customers.
- Negotiated with vendors to secure optimal pricing on products, increasing profit margins.
- Collaborated with other owners on joint ventures and shared resources.
- Mentored junior staff, providing guidance on best practices and processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Skills
- Business management
- Financial oversight
- Marketing strategy
- Inventory control
- Customer engagement
- Staff training
- Problem solving
- Team leadership
- Effective communication
- Relationship building
Certification
- Certificate IV in Retail Sales Management
- Full Car licence
- Buisnesses owner for 11 years
References
References available upon request.
Timeline
Owner/Manager
Destiny3- Myself
02.2010 - 02.2021