Elizabeth Rose Moustakas
Sydney,NSW
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multi-tasking abilities.
My passion for Customer Service has stemmed from my strong problem-solving skills, where I immerse myself in the customers needs to ensure a positive, as well as timely outcome, leaving a lasting effect on the customer, creating a strong relationship. I am committed to maintaining and nurturing professional customer relationships to increase profitability and drive business results, to ensure longevity in our customer database.
Overview
4
4
years of professional experience
Work History
Online Customer Experience Co-Ordinator
The Aje Collective
11.2022 - Current
- Respond to customer enquiries via multiple channels ; Phone, Email, Live Chat.
- Provide support to all our retail teams across Australia and New Zealand through management of our Store Support phone line.
- Work closely with our third party warehouse in relation to completing warehouse returns in AP21, as well as In Store Returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to the necessary team.
- Manage an extensive range of enquires from pre-purchase queries, to after sales support.
- Experience using multiple communication platforms ; ZenDesk, Gorgias, Okendo, Loop, AP21
Assistant Store Manager
Aje Athletica / The Aje Collective
04.2022 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Peter Alexander Sleepwear
12.2021 - 04.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Casual Retail Sales Assistant
Stylerunner
01.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- Strong customer knowledge
- Proficient Written and Verbal Skills
- Self-Motivated
- Problem Solving
- Software Proficiency
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Online Customer Experience Co-Ordinator
The Aje Collective
11.2022 - Current
Assistant Store Manager
Aje Athletica / The Aje Collective
04.2022 - 11.2022
Assistant Store Manager
Peter Alexander Sleepwear
12.2021 - 04.2022
Casual Retail Sales Assistant
Stylerunner
01.2020 - 12.2021
Similar Profiles
LOREN MCDONALDLOREN MCDONALD
Cluster Manager at The Aje Collective & IKKARICluster Manager at The Aje Collective & IKKARI
IFEANYI NKAKWAIFEANYI NKAKWA
Machine Operator at Aje groups.Machine Operator at Aje groups.
Jose Matheu ChewJose Matheu Chew
Chief Sustainability & Corporate Affairs Officer at AJE Group CAMChief Sustainability & Corporate Affairs Officer at AJE Group CAM
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Amy MalekAmy Malek
Volunteer - Art Assistant at Sydney FestivalVolunteer - Art Assistant at Sydney Festival