Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizah Herbert-Welsh

Maryborough,QLD

Summary

Dynamic Personal Support Worker with proven expertise at Live Your Way in medication administration and client monitoring. Adept at fostering client rapport through active listening and compassionate support, I have enhanced care outcomes by implementing effective risk assessments and de-escalation techniques. Committed to improving lives through dedicated service and teamwork.

Overview

14
14
years of professional experience

Work History

Personal Support Worker

Live Your Way
Maryborough, QLD
03.2023 - Current
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
  • Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.

Support Worker

Southern Cross Support Services
Hervey Bay, QLD
04.2017 - 04.2021
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.

Hairdresser

Johns Hair Studio
Toowoomba, QLD
02.2011 - 03.2016
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
  • Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
  • Ordered supplies from vendors when needed to ensure adequate stock is available at all times.

Education

Certificate 3 - Individual Support

Sound Solutions
Hervey Bay, QLD
06-2017

Certificate 2 - Hairdressing

Tafe
Toowoomba, QLD
02-2009

Skills

  • Medication administration
  • Care plan management
  • Client monitoring
  • Risk assessment
  • De-escalation techniques
  • Active listening
  • Client rapport building
  • Compassionate support

Timeline

Personal Support Worker

Live Your Way
03.2023 - Current

Support Worker

Southern Cross Support Services
04.2017 - 04.2021

Hairdresser

Johns Hair Studio
02.2011 - 03.2016

Certificate 3 - Individual Support

Sound Solutions

Certificate 2 - Hairdressing

Tafe

Similar Profiles

CREATE PROFILE
Elizah Herbert-Welsh