Lisa Leshakova
St Kilda
Summary
Hardworking and passionate job seeker with strong organizational skills eager to join your team. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Senior Flight Attendant
Transaero
09.2012 - 08.2013
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Flight Attendant
Transaero
08.2010 - 08.2012
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Sales Assistant
Time To Sleep
03.2019 - 05.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
Dog Handler
Transaero
08.2013 - 10.2015
- Training of service dogs to search for explosives
- Observed dogs in various settings to determine behavioural concerns and problems.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Tracked metrics such as overall health, behaviours and diet to isolate and address concerns.
- Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
Administrator
Terrasport Kopernik
09.2009 - 08.2010
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Scheduled office meetings and client appointments for staff teams.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
No Degree - Language Interpretation And Translation
Russian Social State University
Moscow06.2010
Skills
- Complex Problem-Solving
- Customer Service
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Constructive Feedback
- Fast-learner
- Accuracy and responsibility
- Time management
Timeline
Sales Assistant
Time To Sleep
03.2019 - 05.2022
Dog Handler
Transaero
08.2013 - 10.2015
Senior Flight Attendant
Transaero
09.2012 - 08.2013
Flight Attendant
Transaero
08.2010 - 08.2012
Administrator
Terrasport Kopernik
09.2009 - 08.2010
No Degree - Language Interpretation And Translation
Russian Social State University