Elizebeth Kennedy

• Set performance expectations for the team of up to 16 members, monitoring progress towards goals and providing constructive feedback as needed.
• Promoted high standards through personal example to help each member understand expected behaviours and standards.
• Enhanced team productivity by implementing efficient work processes and monthly Health Checks of performance metrics with individuals.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Established and maintained operational standards for 10 locations.
• Managed safety, costs & maintenance of a fleet of +20 commercial delivery vehicles
• Managed P&L to increase profitability and reduce expenses
• Optimised inventory management systems for reduced stock discrepancies, minimising losses due to shrinkage or obsolescence.
• Optimised in-store merchandising and monitored inventory availability to increase sales.
• Established territory boundaries and distribution routes to maximise service quality.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Coach & manage Managers on Arrears collections Targets to ensure that Delinquency levels were controlled and resulted in better than write off and bad debt benchmarks Nationally.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, arrears collections, faulty household goods, customer complaints and goods delivery schedules & fleet.
• Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.

I left paid employment to pursue a career with the NSW Police Force at the Goulburn Academy. I successfully obtained a Credit in Investigations, and Distinctions in Crime & Society, Communications and Law. However upon being advised of a three year placement in Sydney, I made the decision to return to Port Macquarie to support the family commitments I had at that time.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and 15 employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Motivated the creation of exciting merchandise displays to catch attention of store customers.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Managed manual pick & packing and distribution through various transport companies of Tobacco, Liquor, groceries and wholesaler products.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Strengthened relationships with key clients and suppliers, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking to KPI Targets
• Interviewed and hired talented individuals with top-level strengths, improving branch efficiencies and reducing turn over
• Optimised branch inventory management practices for improved product availability and improved buying profitability margins.

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Reduced procurement costs through strategic sourcing, forecast pricing, and effective negotiations.
• Developed strong relationships with suppliers to secure favourable pricing terms and conditions for the branch's benefit.
• Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
• Participated in annual trade shows with customers and liquor representatives to enhance customer loyalty and boost branch sales.
• Achieved cost savings by identifying opportunities for consolidation and bulk purchasing during seasonal lifts between Port Macquarie & Coffs Harbour warehouses.