Elizabeth Montgomery
Cronulla,NSW
Summary
I am an organised and reliable candidate successful at managing multiple properties with a positive attitude and willingness to take on added responsibilities to meet team goals. I am hardworking and a reliable licensed Strata Manager that offers outstanding customer service and problem-solving abilities. Self-motivated nature and willingness to multitask in fast-paced environments is proven through customer relationships and feedback.
Overview
6
6
years of professional experience
Work History
Community Manager
Strata Title Management
11.2022 - Current
- Addressed and resolved Owner and Tenant enquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Completed annual budgets and reviewed daily expenses and invoices.
- Conducted AGM, EGM and Strata Committee Meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Community Manager
Strata Title Management
02.2022 - Current
- Addressed and resolved Owner and Tenant enquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Organized and detail-oriented with strong work ethic.
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administration Assistant
NetStrata
10.2018 - 02.2022
- Supported daily operations with administrative expertise, including file management, document control, and operational reporting
- Answered incoming calls, took and relayed messages, and maintained office access security
- Liaising with Safe Work Australia regarding lift certificates
- Distributed invoices, updated accounts, and entered new information into customer relationship management system.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Media Advisor - Casual
JB Hi Fi
05.2017 - Current
- Supported retail operations by helping store manager with administrative tasks
- Delivered exceptional service to customers at busy retail store
- Processed incoming shipments, keeping inventory records accurate
- Verified sales prices and processed cash or credit payments to complete sales
Receptionist
Gavan Property Group
01.2018 - 10.2018
- Wrote professional business correspondence for internal and external needs
- Prepared print marketing materials and made social media posts
- Completed and filed documentation for listed and sold properties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Year 12 Certificate -
Georges River College - Oatley Senior Campus
Oatley, NSW10.2016
Certificate IV Strata Community - Strata Licence -
Australian College of Professionals
Sydney, NSW2021
Certificate of Registration: Certificate III Property Services -
Real Estate Training Services
Sydney2019
Skills
- Professional communication
- Complex problem-solving
- High level of knowledge and dedication
- Organisation and time management
- Self-motivated
- Good telephone etiquette
- Dependable and responsible
Accomplishments
I was honoured to receive the 2022 End of Year Award for NSW Assistant Community Manager - Strata Title Management
Timeline
Community Manager
Strata Title Management
11.2022 - Current
Assistant Community Manager
Strata Title Management
02.2022 - Current
Administration Assistant
NetStrata
10.2018 - 02.2022
Receptionist
Gavan Property Group
01.2018 - 10.2018
Media Advisor - Casual
JB Hi Fi
05.2017 - Current
Year 12 Certificate -
Georges River College - Oatley Senior Campus
Certificate IV Strata Community - Strata Licence -
Australian College of Professionals
Certificate of Registration: Certificate III Property Services -
Real Estate Training Services
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