El Kassem Nasr
Summary
3+ years of worker for safety and security on construction sites as a team leader (traffic control), 4+ months { screener} as administrative site, coordinator, Self-supervision, sometimes reporter. Skilled in coordinating with stakeholders, managing tools, materials, and resources Assistant project manager and collaborator who is motivated to connect with a teamwork Critical thinking, problem-solving skills, willingness to change with all business needs from different areas as a team player. 3+ years of Academic experience, Certified from Google as an IT Support Professional. Passioned about Project Management + scrum master on a final project with participants in NPower boot camp program. +5 years experience in management, customer service support, and financial process. Skilled in management in different software tools (Monday, Trello, Zoho projects, Microsoft projects).
Overview
3
3
years of professional experience
1
1
Certification
Work History
MBI IT services
- Ontario Election project, Field Technical may, June 2022
- Provide onsite hardware and application support at the voting locations
- Develop and interpret technical documentation for training and end-user procedures
- Daily check of all devices and internet connection
- Work with government representatives and coordinate with the site management in completing and distributing devices to all polling sites on the schedule and the specified time
- Reporting and communicating with the main technical office, step by step, to provide support for any technical malfunction
- Work to protect documents and data
- Work to provide a system for trainees and provide all information in a way that helps them correctly understand the use of the systems.
Traffic Control Worker, team leader
Magnum Protective Services Ltd
Toronto, Ontario
12.2018 - 02.2021
- Ensured the workers at the site have the appropriate safety gear at all times
- Directed the safe flow of public and construction traffic, ensuring the safety and security of workers and pedestrians
- Worked on construction sites and installed and dismantled signs on highways and for lane closures
- Read traffic control plans and received verbal instructions regarding duties to be performed.
Assistant site manager
Balcony Railing Installer, Affinity Aluminum Systems, BV glazing System
Toronto, Ontario
08.2019 - 04.2020
- Ability to read designs and interpret them to determine glass or frame installation procedures and the materials required
- Cut assembled and measured metal frames and enclosures for glass panels on balconies and installed dividers
- Fabricated and installed metal sashes or mouldings for glass installation, using aluminum or steel framing
- Collaborate with the project manager to efficiently handle problems and quickly respond to customer needs
- Managed the material deliveries for the worksite and reviewed and completed relevant documentation
- Continually ensured and monitored for compliance with health and safety standards on work sites
Education
Information Technology, Project Management
Npower
Coursera12.2021
Linkedin Learning: Sales Representative + Customer service representative -
Elbank Elwatany High School: Egyptian
IT Bachelor's Degree - undefined
Arab Open University
Ontario Security Training: First Aid/CPR C - undefined
Whimis health safety licence, traffic control ,forklift - undefined
Skills
- Operating Systems: Windows, Android, iOS, Mac OS, Linux
- Applications: ServiceNow, Microsoft 365, Microsoft Project
- Tools: VMware, G Suite by Google, Packet Tracer
- Project Management: Agile, Waterfall, Scrum, Kanban and Gantt Charts
- Communication
- Critical thinking
- Problem-solving
- Project Planning
- IT security (Defense against digital dark web)
- IT Technical support
- Computer network
- Scrum master
Certification
NPOWER - Work-Study Participant
Toronto, ON
09/2021 - 12/2021
14-week in-class training with hands-on experience including:
Magnum Protective Services Ltd - Traffic Control Team Leader
Toronto, Ontario
01/2019 - 08/2019
Balcony Railing Installer, Affinity Aluminum Systems, BV - Assistant
Site Manager- Contractor
● Assemble computer components based on customer requirements.
Install, configure, and troubleshoot: hardware and software
components.
●
Install, configure, and troubleshoot: Windows, iOS, Android, and Linux
operating systems.
●
Networking basics: IPv6, network topologies, installing wireless and
SOHO networks Security/forensics.
●
● Mobile device installation/configuration: Laptops, smartphones, tablets.
● Basics of virtualization, desktop imaging, and deployment
● Network services and Cloud Computing.
Implementing preventive maintenance measures on workstations
Customer support.
●
Directed the safe flow of public and construction traffic to ensure the
safety and security of workers and pedestrians.
●
Resolved conflicts and negotiated mutually beneficial agreements
between parties
Timeline
Assistant site manager
Balcony Railing Installer, Affinity Aluminum Systems, BV glazing System
08.2019 - 04.2020
Traffic Control Worker, team leader
Magnum Protective Services Ltd
12.2018 - 02.2021
MBI IT services
Information Technology, Project Management
Npower
Linkedin Learning: Sales Representative + Customer service representative -
Elbank Elwatany High School: Egyptian
IT Bachelor's Degree - undefined
Arab Open University