Ella Alvarez
Redfern
Summary
Customer Service and Hospitality professional who is highly motivated with a strong work ethic. Learns quickly and takes pride in teaching and supporting others. I am always striving to grow, actively seeking new opportunities to learn and improve, whether working independently or collaboratively within a team.
Overview
11
11
years of professional experience
Work History
Chef De Partie
Cafe Sydney
Sydney, NSW
02.2023 - 11.2025
- Supervised daily kitchen operations, ensuring efficient workflow and adherence to health standards.
- Trained junior kitchen staff in culinary techniques and safety protocols, enhancing team performance.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
Front of House Manager
Op's Kitchen
Havelock North, Hawke's Bay
02.2019 - 12.2022
- Managed daily front of house operations to enhance guest experience and service efficiency.
- Developed and maintained strong relationships with vendors to ensure quality supplies and services.
- Analyzed customer feedback to identify trends, driving continuous improvements in service delivery.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Commis Chef
Maina Kitchen
Hastings, New Zealand
10.2019 - 10.2020
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Increased productivity by effectively prioritizing tasks according to urgency or complexity during high-pressure situations.
- Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
Manager
Havelock North New World
Hastings, New Zealand
01.2015 - 12.2018
- Trained and mentored staff on product knowledge and customer service skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated lasting professional relationships with sale and suppler representatives.
- Developed and maintained staff rosters to ensure effective coverage and efficiency.
- Maintained professional, organized, and safe environment for employees.
Education
Level 4 Cookery - Culinary Arts
School of Tourism And Hospitality
Napier, New Zealand01.2020
City And Guilds Level 2 Diploma - Culinary Arts
Eastern Institute of Technology
Napier, New Zealand 01-2020
NCEA Level 3 -
Havelock North High School
Hawke's Bay, New Zealand01.2014
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Multitasking
- Organizational skills
- Excellent communication
- Multitasking abilities
- Attention to detail
- Adaptability and flexibility
- Active listening
- Critical thinking
PERSONAL SKILLS
- Positive Attitude
- I have the ability to remain positive and productive even in the most difficult times.
- Teamwork
- I am an excellent team member communicating with clear language & actively listening to my co-workers. I can follow instructions and always fulfill my role to the very best of my ability.
- Resilience
- Although I accept that there are inevitably times when a situation can be challenging, I am always able to push through. I am a reflective and self-critiquing person with high standards.
- Organized
- I like to priorities my tasks and goals by tackling the most important task first and work my way down the list completing all key responsibilities.
- Adaptable
- I enjoy developing strategies and implementing different approaches. I'm motivated to try new things and learn new skills.
- Work Ethic
- I have a sense of urgency; I am concerned with ensuring that I'm able to fulfill my duties and responsibilities. I feel the need to always do my best and get the best results.
Timeline
Chef De Partie
Cafe Sydney
02.2023 - 11.2025
Commis Chef
Maina Kitchen
10.2019 - 10.2020
Front of House Manager
Op's Kitchen
02.2019 - 12.2022
Manager
Havelock North New World
01.2015 - 12.2018
Level 4 Cookery - Culinary Arts
School of Tourism And Hospitality
City And Guilds Level 2 Diploma - Culinary Arts
Eastern Institute of Technology
NCEA Level 3 -
Havelock North High School