Ella Bagnall
West Wallsend,NSW
Summary
I am a highly enthusiastic and motivated person who can think on the spot and is up for a challenge. I have a lot of experience working in the hospitality industry from dealing with customer complaints to multitasking to high demand and unexpected fast paced environments. I am seeking a job position as a casual employee with the chance to further my development in my career. I am a person who loves to work as part of a team or autonomously. I am co - operative, have fantastic listening and verbal communication skills. I can follow directions with compassion and patience, and will always be someone you can rely upon. I am someone who has a very creative mind and is ready to take on any task at hand with 100% effort and proficiency.
Overview
6
6
years of professional experience
Work History
Seed Laboratory
Cargill
Kooragang, NSW
03.2025 - Current
- Collected data from field trials, analyzed results, and generated reports summarizing findings.
- Assess seed quality and health, ensuring seeds are fit for planting.
- Performing germination tests, purity analysis and other assessments to determine the viability, purity, and potential of the seeds.
- Testing canola oil for hexan and other chemical properties.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensured that all lab equipment was properly cleaned and maintained after each experiment was completed.
- Weighed ingredients for laboratory testing.
- Performed germination tests on various seed types to ensure viability and quality.
Untrained Cook
Rydges Resort Hunter Valley
Lovedale, NSW
09.2024 - Current
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Prepared large quantities of food items according to from scratch or recipes or specific customer orders.
- Utilized sanitary methods to handle, prepare and serve food.
- Performed prep work such as chopping vegetables or marinating meats prior to service hours.
- Adapted quickly when presented with changes in orders or unexpected requests from customers.
- Collaborated with front-of-house staff to provide exceptional customer service experience.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Rolled out and stretched dough on counters or tables to form flat crusts of desired size.
- Worked in a bar and grill style environment as well as function styled environment catering and preparing food for over 60 to 300 people.
Childcare Educator
Little Beginnings Hillsborough Road
Warners Bay, NSW
04.2024 - 09.2024
- Participated in team meetings regarding child care policies or procedures.
- Supported vulnerable children by providing a secure environment where they can feel safe and accepted.
- Demonstrated effective problem solving skills when managing challenging situations or behaviours.
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
- Assisted in preparing food and serving meals and refreshments to children.
- Promoted children's emotional development by encouraging respect of others.
- Established positive relationships with parents by providing regular updates on their child's development.
- Responded promptly to any medical issues or accidents within a timely manner
Team Leader
Schnitz Cameron Park
Cameron Park
05.2023 - 05.2024
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Multiple tasking between customers, and monitoring and controlling inventory for management.
- Monitored daily workflow to ensure adherence to established policies and procedures
- Developed strategies for problem solving and conflict resolution among team members
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with Managers and Team Leaders to provide updates on team progress
- Offered training and support to keep team members motivated and working toward objectives
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction
- Managed conflict resolution within the team to maintain a positive work environment
- Trained and supervised a team of 7-10 individuals daily to achieve sale targets and exceeding goals
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Checked temperatures of freezers, refrigerators and hot holding units regularly, to ensure food safety standards were met.
- Received deliveries of food items, and stored them properly.
- Kept records of food waste to track usage levels
- Reviewed food orders to verify accuracy before they were sent out
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes
- Trained new cooks on proper food handling techniques.
- Cut, chopped, and sliced produce to prepare for cooking.
Supervisor
World Burger Edgeworth
Edgeworth
03.2022 - 04.2023
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 5 employees in daily operations.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Maintained positive working relationship with fellow staff and management.
- Supervised and trained kitchen staff on proper preparation techniques.
- Operated grills and fryers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Food Service
XS Espresso Jesmond
Jesmond
07.2021 - 03.2022
- Ensured compliance with all health and safety regulations related to food service.
- Established and maintained health and safety protocols in all food service areas.
- Maintained cleanliness of food service area, including counters, equipment, and floors.
- Organized and restocked food service items such as utensils, dishes, condiments, and napkins.
- Set tables for upcoming meals by following food service guidelines.
- Assisted with food service including setting up buffet tables and serving guests.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
Work placement
Century 21 Edgeworth
Edgeworth
08.2021 - 08.2021
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Developed Excel spreadsheets to track expenses, revenue, cash flows and other KPIs.
- Managed accounts payable and receivable activities including invoice processing, payments reconciliation.
Sales assistant
Naked Foods Charlestown
Charlestown
10.2019 - 07.2021
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Informed customers about current promotions and discounts.
- Greeted customers and provided assistance with product selection.
- Maintained cleanliness of the sales floor area at all times.
- Assisted in creating displays to promote products.
- Resolved customer complaints in a timely manner.
- Replenished merchandise on shelves as needed throughout the day.
- Provided excellent customer service to clients in person and over the phone.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Education
High School -
West Wallsend High School
09-2022
Cert 2 in baking -
Hamilton TAFE
09-2022
Skills
- Team Supervision
- Emotional Support/Intelligence
- Team motivation
- Leadership
- Teamwork and Collaboration
- Problem-Solving and multitasking
- Goal Setting
- Customer Service
- Time Management
- Decision-Making
- Creative Thinking
References
- Allan Burns, 0434487477
- Joanne Jones, 0428181435
Activities
- Netball/Umpire
- Baking
- Cake decorator
- Craft
- Reading books
- Cooking
Timeline
Seed Laboratory
Cargill
03.2025 - Current
Untrained Cook
Rydges Resort Hunter Valley
09.2024 - Current
Childcare Educator
Little Beginnings Hillsborough Road
04.2024 - 09.2024
Team Leader
Schnitz Cameron Park
05.2023 - 05.2024
Supervisor
World Burger Edgeworth
03.2022 - 04.2023
Work placement
Century 21 Edgeworth
08.2021 - 08.2021
Food Service
XS Espresso Jesmond
07.2021 - 03.2022
Sales assistant
Naked Foods Charlestown
10.2019 - 07.2021
High School -
West Wallsend High School
Cert 2 in baking -
Hamilton TAFE