Ella Bates
Miami
Summary
Well-rounded food and beverage server, committed to providing guests with genuine hospitality and delivering exceptional services. Reliable and hardworking employee, with strong team management skills. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
Work History
Bartender and Waiter
PLB Group
01.2021 - Current
- This job consisted of managing the bar area, staying up to date with beverage menu's, as well as handling inventory, regulation compliance and customer relationships.
- As this job is primarily focused around event functions, working with both food and beverage. The role entitled a coordinated workflow and fostered exceptional service through effective team management skills.
- Referee- Jasmine Bekker. Position: Coordinator. Contact 0488084889-email: jasmine@plbgroup.com.au
Server/Waitress
Four Seasons Hotel
11.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managing customers to a higher level and standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Referee - Marco Robineault. Position: Food and Beverage Manager. Email - marc.robineault@fourseasons.com
AIN
Ozcare
01.2022 - 07.2022
- Maintained clean and well-organised environment for patient happiness and safety. This roles included bathing, dressing and assisting with personal care needs.
- This role also consisted of clinically monitoring vital signs and medication use, documenting variances and concerning responses.
Retail Assistant
Big W
10.2017 - 02.2022
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Referee- Chloe Birdsall. Position: Retail manager. Contact: 0459721142
Education
Bachelor of Nursing - Nursing
Southern Cross University
01.2025
High School Diploma -
Benowa State High School
11.2020
Certificate 2 And 3 in Health Services - Nursing
Tafe Queensland
11.2020
Skills
- Food and Beverage Knowledge
- Hospitality and Guest Service
- Teamwork and Professionalism
- Time Management and organisation skills
- Critical thinking and team work skills
Additional Information
- Currently competing in team sports and have been a dedicated team member for 14 years.
- Representing Queensland for Touch football
- Volunteer for 'ROSIES' a homeless food provider
- Gold level Duke of Edinburgh Award
- World Challenge to Nepal
Timeline
Server/Waitress
Four Seasons Hotel
11.2022 - 01.2024
AIN
Ozcare
01.2022 - 07.2022
Bartender and Waiter
PLB Group
01.2021 - Current
Retail Assistant
Big W
10.2017 - 02.2022
Bachelor of Nursing - Nursing
Southern Cross University
High School Diploma -
Benowa State High School
Certificate 2 And 3 in Health Services - Nursing
Tafe Queensland
Similar Profiles
Jay ChenJay Chen
Senior Associate Consultant at PLB Realty P/LSenior Associate Consultant at PLB Realty P/L
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Emmanuel G. FreemanEmmanuel G. Freeman
Project Manager at Group Fitness Challenge, 325th Medical GroupProject Manager at Group Fitness Challenge, 325th Medical Group