Ella Bignell
Winter Valley,VIC
Summary
Personable and reliable with knack for creating positive customer interactions and maintaining organized store environments. Possesses immense retail and hospitality knowledge and skills in inventory management and point-of-sale systems. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi
Alfredton, VIC
11.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Bartender
The Sporting Globe Bar & Grill
Ballarat, VIC
11.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Checked ID's and cut off service to highly intoxicated patrons.
Waitress/Bartender
The Groove Train
Delacombe, VIC
04.2022 - 12.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Education
High School Diploma -
Federation University Australia
VIC11-2022
Skills
- Customer service and rapport
- Customer assistance
- Store maintenance
- Workplace cleanliness
- Store safety
- Verbal and written communication
- Stock replenishment
- Point of sale systems
- Friendly and helpful
- Transaction and cash handling
- Staff training
- Food and beverage service
Certification
Current RSA
Timeline
Store Assistant
Aldi
11.2023 - Current
Bartender
The Sporting Globe Bar & Grill
11.2022 - 02.2024
Waitress/Bartender
The Groove Train
04.2022 - 12.2022
High School Diploma -
Federation University Australia