Ella Burgess
Traralgon
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am hardworking and passionate employee with good organisational skills who is eager to secure an ongoing Onboarding Role Administrative position at Latrobe Regional Hospital. I am a dependable candidate that is successful at managing multiple priorities with a positive attitude. I have a willingness to learn and take on added responsibilities to meet team goals. I quickly develop rapport with people from all backgrounds through a friendly approach, patient demeanor and excellent communication skills. I have an excellent work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings with an ability to handle multiple projects simultaneously with a high degree of accuracy. I am very focused on keeping systems updated and facilitating positive employee relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Onboarding Officer
Latrobe Regional Hospital
2024.02 - Current
- Maintained accurate personnel records to ensure compliance with labor laws and regulations.
- Improved onboarding experience for new hires, fostering positive relationships from day one.
- Supported company growth by coordinating onboarding processes for new hires, including orientation and training sessions.
- Managed benefits administration tasks, assisting employees with enrollment and resolving any issues that arose.
- Improved record-keeping accuracy by regularly auditing employee files and updating information as necessary.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Compiled employee records from individual departments to maintain central files.
Ward Clerk
Latrobe Regional Hospital
2023.07 - Current
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Organized paperwork for doctors, nurses and patients.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Early Childhood Educator
Li’l Bear Early Learning Centre
2022.06 - Current
- Planned and carried out activities to stimulate physical, social and intellectual growth.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Communicated with parents and other staff about student progress.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Guided students to develop social, emotional and physical skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Juice Barista
Boost Juice
2020.04 - Current
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Carried out all Opening & Closing Procedures in a Supervisory role
- Provided Training Support to new Employees
Sales Assistant
Norris Hair Gippsland
2020.05 - Current
- Helped customers locate products and checked store system for merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Entered, coded and processed vendor invoices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and dispatched orders for delivery via courier.
Education
Trafalgar Secondary College
Trafalgar, VICSkills
- Organizational and Planning Skills
- Strong Work Ethic and Dependable
- Clear and Direct Communication
- Ensuring Safety and Injury Prevention
- Caring and Empathetic Demeanor
- Collaborative and Team-Oriented
- Parent and Guardian Relations
- Progress Tracking and Reporting
- Managing Activities
- Safety Awareness
- Inventory Control
- Maintaining Safety
- Housekeeping Duties
- Retail Sales
- Cash Handling & Register Operation
- Time Management
- Store Opening and Closing
- Product Merchandising
- Policy and Procedure Adherence
- POS System Operations
- Product Recommendations
- Teamwork and Collaboration
- Transaction Processing
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Maintaining Clean Work Areas
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Product Recommendations
- Display Building
- Truck Unloading
- Product Knowledge
- Teamwork and Collaboration
- Transaction Processing
- Customer Needs Assessment
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Maintaining Clean Work Areas
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Employment Record Verification
- Employee Relations
- Employment Recordkeeping
- Information Protection
- Human Resources Support
- Attention to Detail
Certification
- Certificate 3 - Early Childhood Educator, 18 Months -Self Paced Online Delivery
Timeline
Onboarding Officer
Latrobe Regional Hospital
2024.02 - Current
Ward Clerk
Latrobe Regional Hospital
2023.07 - Current
Early Childhood Educator
Li’l Bear Early Learning Centre
2022.06 - Current
Sales Assistant
Norris Hair Gippsland
2020.05 - Current
Juice Barista
Boost Juice
2020.04 - Current
Trafalgar Secondary College
- Certificate 3 - Early Childhood Educator, 18 Months -Self Paced Online Delivery
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