Ella Callaghan
Croydon
Summary
Dynamic bar supervisor with proven expertise in cocktail preparation and customer service at Stones of the Yarra Valley. Skilled in inventory management and team leadership, I excel in enhancing guest experiences and training staff. Committed to delivering exceptional service and fostering positive customer relationships in high-demand environments.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Front of House Employee
Royal Stacks
croydon
01.2026 - Current
- Greeted customers and provided menu information with enthusiasm.
- Managed front counter operations and ensured smooth service flow.
- Handled customer orders efficiently using point-of-sale systems.
- Assisted team members during peak hours to enhance service quality.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Performed opening and closing duties such as counting money, organizing supplies.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
Housekeeper
The Farmhouse at Meletos
Coldstream
02.2025 - 02.2026
- Maintained cleanliness and organization of guest rooms and common areas.
- Performed laundry services, ensuring fresh linens for all accommodations.
- Utilized eco-friendly cleaning products to enhance guest experience.
- Assisted with restocking cleaning supplies and amenities as needed.
- Collaborated with team members to uphold high standards of cleanliness.
- Conducted regular inspections to ensure cleanliness and safety protocols were met.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Waitress and Bartender
The Black Horse
Standlake
03.2023 - 08.2024
- Provided attentive service to customers in a fast-paced restaurant environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness of tables, dining areas, and service stations throughout shifts.
- Handled cash transactions and operated the point-of-sale system accurately.
- Addressed customer inquiries and resolved complaints professionally and promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Counting the till and ensuring our POS system matched our floats at the end of shifts
Bar Supervisor
Stones of the Yarra Valley
coldstream
11.2021 - 02.2023
- Managed bar operations to ensure smooth service during high-demand events.
- Trained and supervised staff on cocktail preparation and customer service standards.
- Maintained inventory levels and ordered supplies to meet daily demands.
- Handled customer inquiries and resolved issues to enhance guest experiences.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Performed opening and closing procedures each day.
- Monitored patron alcohol consumption to encourage safety.
Education
Swinburne Senior Secondary College
Hawthorn , VicSkills
- Customer service
- Cocktail preparation
- Inventory management
- Bar operations
- Customer relationship management
- Team collaboration
- Event coordination
- Problem solving
- Effective communication
- Attention to detail
- Training staff
- Time management
- Beverage making
- Upselling strategies
- Staff management
- Supply management
- Ordering supplies
- Promotional events
- Cash handling
- Restaurant management
- FOH operations oversight
- Customer relations
- Team leadership
- Group reservations management
Timeline
Front of House Employee
Royal Stacks
01.2026 - Current
Housekeeper
The Farmhouse at Meletos
02.2025 - 02.2026
Waitress and Bartender
The Black Horse
03.2023 - 08.2024
Bar Supervisor
Stones of the Yarra Valley
11.2021 - 02.2023
Swinburne Senior Secondary College