Ella Carrigan
Summary
Experienced Department Manager skillful in recruiting, training and scheduling 150+ employees, tracking expenses and investigating and resolving quality and service complaints. Striving in a fast-paced environment consistently hitting KPI's for the business, whether it be on performance statistics or business statistics.
Dedicated to providing the highest level of service to customers and a pleasant and enjoyable work environment for all employees.
Strong knowledge in food safety requirements and sanitation protocols, holding my Food Safety Supervision Certificate.
Overview
6
6
years of professional experience
Work History
Fast Food Department Manager
McDonalds Clyde
09.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Mandated compliance to regulatory, customer and corporate standards and participated in food safety audits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set specific targets for employees to drive company success and strengthen motivation.
Fast Food Manager
Mcdonald's Amstel
03.2021 - 09.2022
- Led and directed team members on effective methods, operations, and procedures.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified prepared food met standards for quality and quantity before serving to customers.
Fast Food Crew Member
McDonald's Tecoma
03.2018 - 01.2021
- Provided coaching and mentoring to employees.
- Worked front counter, drive-thru and other areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Emerald Secondary College
Emerald, VIC12.2020
Skills
- Labor and Food Cost Control
- Hiring and Training
- Customer Service Best Practices
- Training and Development
- Schedule Crew Members
- Customer Loyalty
- Shift Management
- Safe Food Handling Practices
- Performance Improvement
- Regulatory Compliance
Timeline
Fast Food Department Manager
McDonalds Clyde
09.2022 - Current
Fast Food Manager
Mcdonald's Amstel
03.2021 - 09.2022
Fast Food Crew Member
McDonald's Tecoma
03.2018 - 01.2021
High School Diploma -
Emerald Secondary College
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