Ella Carroll
PERTH,WA
Summary
Friendly and cooperative individual with extensive experience at COMO The Treasury, excelling in customer service. Proven track record in coordinating and selling guest experiences through effective team collaboration and time management.
Customer-orientation mindset with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organised and hardworking with strong computer skills.
You will always see me with a smile.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservations Coordinator
COMO The Treasury / State Buildings
Perth, WA
05.2025 - 09.2025
- Handled guest inquiries through phone and email professionally.
- Updated reservation details and maintained accurate records promptly.
- Provided support during high-demand periods to optimize service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided assistance and guidance to customers regarding availability of rooms and services.
- Handled incoming calls pertaining to new reservations, inquiries, cancellations.
Events and Restaurant Coordinator
COMO The Treasury / State Buildings
Perth, WA
10.2021 - 01.2024
- Coordinated event logistics for meetings and banquets at luxury state building venue.
- Managed reservations and guest inquiries to ensure seamless dining experiences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Communicated with vendors to ensure timely delivery of services and supplies.
- Helped manage on-site operations during events, ensuring smooth execution of schedules.
- Provided customer service support during events, ensuring guests had a positive experience.
- Facilitated communication between various departments
- Oversaw events with estimated revenue of $70,000.00 plus
Education
Mindarie Senior College
Perth, WASkills
- Customer service
- Logistics planning
- Team collaboration
- Payment processing
- Phone etiquette
- Customer engagement
- Time management abilities
Certification
- Certificate III in Business
References
References available upon request.
Timeline
Reservations Coordinator
COMO The Treasury / State Buildings
05.2025 - 09.2025
Events and Restaurant Coordinator
COMO The Treasury / State Buildings
10.2021 - 01.2024
Mindarie Senior College