Ella Collins
Yeppoon,QLD
Summary
Dynamic and detail-oriented professional with extensive experience at Margo Burke Catering, excelling in customer service and food safety. Proven ability to optimize food preparation and enhance guest satisfaction through strong multitasking and teamwork. Adept at handling dietary restrictions, ensuring safe and delicious dining experiences.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Waitress / Chef Hand
Margo Burke Catering
01.2018 - 01.2024
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Country Coffee
01.2020 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Nursing - Bachelor of Nursing
Charles Sturt University
Bathurst, NSW10-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Safe food handling
- Handling complaints
- Service prioritization
- Food running
- Time management
Timeline
Waitress
Country Coffee
01.2020 - 01.2023
Waitress / Chef Hand
Margo Burke Catering
01.2018 - 01.2024
Bachelor of Nursing - Bachelor of Nursing
Charles Sturt University
Similar Profiles
Sarah MuradSarah Murad
Intern at Margo EdwardsIntern at Margo Edwards
Jonelle TrujilloJonelle Trujillo
Severe Behavior Nanny/Executive Personal Assistant at Margo MoriartySevere Behavior Nanny/Executive Personal Assistant at Margo Moriarty
Latonia RutledgeLatonia Rutledge
Licensed Insurance Representative at Margo R JacksonLicensed Insurance Representative at Margo R Jackson