Ella CONNOR
Dee Why,NSW
Summary
Proven Digital Marketing Coordinator with a track record of enhancing brand visibility and customer engagement for 23ALBERT. Excelled in relationship building and online reputation management, and creating impactful content. Achieved significant sales growth through innovative marketing strategies and exceptional verbal communication, embodying a customer-focused approach.
Overview
18
18
years of professional experience
Work History
Digital Marketing Coordinator
23ALBERT
05.2014 - Current
- As the brand ambassador, I was responsible for embodying a positive, approachable, and customer-focused image, consistently delivering friendly and attentive service.
- Managed multiple incoming enquiries over social media channels.
- Enhanced customer engagement, driving sales growth, managing the execution of marketing campaigns, and cultivating a dynamic and impactful social media presence.
- Direct customer engagement on the shop floor, providing personalised service, assisting with product selection, and driving sales through effective communication and support.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
- Enhanced brand visibility through social media campaigns, creating engaging and shareable content.
- Developed creative assets such as infographics, blog posts, videos, and more to enhance overall content strategy effectiveness.
- Developed email marketing campaigns for improved customer engagement and retention rates.
- Established an efficient workflow for managing multiple projects simultaneously without compromising quality or deadlines.
Head Stylist
Johanna Johnson
05.2012 - 05.2014
- Effectively managed interactions with upset and stressed clients during challenging situations, using calm communication and problem-solving skills to restore a sense of calm and ensure a positive experience.
- Managed a team of stylists, leading to increased efficiency and improved service quality.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved customer experience.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions.
Volunteer
Marist Brothers
04.2012 - 06.2013
- Offered mentorship and emotional support to a teenage girl facing vulnerable circumstances, including displacement from her home and residing in a shared living environment.
Art Gallery Assistant
Australian Galleries
05.2010 - 04.2012
- Provided dedicated support to artists in the lead-up to their exhibitions, guiding them through the process and ensuring all necessary information was gathered for the exhibition catalogue.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Provided essential support during exhibition installations, ensuring timely completion of gallery setups and deinstallation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Assistant
Scanlan Theodore
01.2007 - 12.2011
- Consistently delivered exceptional customer service, ensuring that each customer felt valued and fully satisfied with their experience.
- Curated personalised outfits tailored to each customer's needs and lifestyle, helping their unique personalities shine through their wardrobe choices.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Education
Bachelor of Arts - Art History And French
University of Sydney
Sydney, NSWSkills
- Problem resolution
- Relationship building
- Online reputation management
- Customer relations
- Verbal communication
Timeline
Digital Marketing Coordinator
23ALBERT
05.2014 - Current
Head Stylist
Johanna Johnson
05.2012 - 05.2014
Volunteer
Marist Brothers
04.2012 - 06.2013
Art Gallery Assistant
Australian Galleries
05.2010 - 04.2012
Sales Assistant
Scanlan Theodore
01.2007 - 12.2011
Bachelor of Arts - Art History And French
University of Sydney
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