Ella Cross
South Yarra
Summary
I am a highly motivated individual with over 4 years’ experience in customer service. My past roles have helped me hone my communication and teamwork skills to a high standard. Currently seeking research-based opportunities to further enhance my applied chemistry knowledge and gain real world exposure in line with my studies. My previous experience has been through shadowing professors who have taken me onboard and coursework. As a prospective research student these skills are greatly valued.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
The Toorak Clinic
07.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing phone inquiries in a timely manner
- Ensured accurate record-keeping by diligently updating patient information
- Proficient in the standard practices of the medical industry, including upholding patient confidentiality procedures and processing claims such as Medicare rebates
- Well-versed in the Microsoft Office suite and Best Practice medical software
- Worked collaboratively with each general practitioner to flexibly streamline their appointment schedules
Casino Croupier
Crown Resorts
03.2023 - 07.2024
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere
- Promoted and upheld responsible gaming policy and legislation, and efficiently reported unwanted patron behaviour or other security risks
- Maintained game integrity through vigilant observation of players and adherence to gaming standards of procedure
- Rapidly solved mathematical equations to accurately calculate payouts
- Systematically counted and recorded large amounts of cash
- Proficient in dealing major games American Roulette and Poker, amongst a variety of minor games
Team Member
Coles
03.2019 - 05.2022
- Addressed customer concerns and questions with prompt and knowledgeable assistance
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Monitored self-checkout systems and provided further assistance or intervention where required
Education
Bachelor of Science - Chemistry
RMIT University
Melbourne, VIC11.2025
International Baccalaureate (IB), Year 12
Cairns State High School
Cairns, QLD12.2021
Skills
- SIT30622 Certificate III in Hospitality
- HLTAID009 and HLTAID011 First Aid certified
- Working with children check: volunteer
- Front desk operations
Extracurricular involement
Scienceworks Melbourne volunteer (2024 onwards)
AINSE Winter School participant (2024)
Student Leader at Journal Student Living (2022)
Cairns State High School grade 12 prefect (2021)
Completed a 5-month student exchange abroad in Italy (2018)
Referees
Carolyn Pomeroy
Intervention Coordinator
Cairns Mental Health Service
0402 005 071
Dr Christopher Higgins
General Practitioner
The Toorak Clinic
0411 034 950
Timeline
Casino Croupier
Crown Resorts
03.2023 - 07.2024
Medical Receptionist
The Toorak Clinic
07.2022 - Current
Team Member
Coles
03.2019 - 05.2022
Bachelor of Science - Chemistry
RMIT University
International Baccalaureate (IB), Year 12
Cairns State High School
Similar Profiles
Raymond ColonRaymond Colon
Community Associate at Central House Toorak by The CommonsCommunity Associate at Central House Toorak by The Commons
Shazeen ZainShazeen Zain
Customer service Team member at IGA (Toorak Road)Customer service Team member at IGA (Toorak Road)
Ujwala Pragna BUjwala Pragna B
Backend Developer at Toorak CapitalBackend Developer at Toorak Capital
Augustus StephensonAugustus Stephenson
Client Care Representative at Animal Emergency ServiceClient Care Representative at Animal Emergency Service
Chunwei YangChunwei Yang
Sales Associate at Clothing StoreSales Associate at Clothing Store