Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ella draheim

Kearneys Spring,Queensland

Summary

my name is Ella Draheim i am a 16 year old completing year 11 at st ursulas college im a Dynamic and empathetic professional with a proven track record at Toowoomba City Golf Club, excelling in high-pressure environments. Skilled in problem-solving and time management, I foster strong customer relationships, enhancing loyalty and satisfaction. My attention to detail and collaborative spirit contribute to consistently outstanding service delivery. i love working with people and learning new things im a great communicator. i have completed HLT23221 - Certificate II in Health Support Services and currently in the works of completing my certificate III and looking to use these skills in a more dynamic environment

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Toowoomba City Gold Club
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Attendant

City Golf Club Toowomba
01.2024 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Education

St Ursula's College
Toowoomba, QLD

Certificate II And III in Health Support Services

Mater Education
Toowoomba, QLD

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • open minded
  • empathetic

Certification

HLT23221 - Certificate II in Health Support Services

HLT23221 - Certificate III in Health Support Services

Interests

  • Team Sports
  • physical fitness and wellness
  • Fundraising Events
  • Volunteer Work
  • communicating with new people

Timeline

Barista

Toowoomba City Gold Club
01.2024 - Current

Attendant

City Golf Club Toowomba
01.2024 - Current

St Ursula's College

Certificate II And III in Health Support Services

Mater Education

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Ella draheim