Ella Dyball
Belconnen,ACT
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Rebel Sport
03.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Assistant
Sketchers
03.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Assistant
Citybeach
09.2022 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Kmart
06.2020 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Wait Staff Member
Jaspers
11.2022 - 03.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Hospitality Worker
McDonald’s
02.2018 - 08.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Observed established health and safety regulations to safeguard teams and guests.
Education
Bachelor Of Sports And Exercise Science - Heath
University of Canberra
Canberra, ACTHigher School Certificate -
Nowra High School
Nowra, NSW2022
Illaroo Road Public School
North Nowra 2016
Skills
- Retail Effectiveness
- Stockroom Rotation
- Casual manager duties
- Service Contracts
- Online order packaging
- Revenue Growth
- Merchandise Receiving and Handling
- Store Policies and Procedures
- POS Systems
- Credit and Cash Transactions
- Credit Card Applications
- Customer Assistance
- Item Ticketing and Pricing
- Telephone Answering
Referees
Melinda Mustapic
-0431 051 201
Kayla Davis
-0400 312 840
Timeline
Retail Assistant
Rebel Sport
03.2023 - Current
Retail Assistant
Sketchers
03.2023 - Current
Wait Staff Member
Jaspers
11.2022 - 03.2023
Retail Assistant
Citybeach
09.2022 - Current
Retail Assistant
Kmart
06.2020 - Current
Hospitality Worker
McDonald’s
02.2018 - 08.2020
Bachelor Of Sports And Exercise Science - Heath
University of Canberra
Higher School Certificate -
Nowra High School
Illaroo Road Public School
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