Ella Edwards
Melbourne,VIC
Summary
Dynamic Customer Service Team Member with three years of experience dedicated to addressing customer needs and resolving service challenges. Known for defusing stressful situations through effective communication and advanced emotional intelligence. Proven track record of contributing to team objectives while consistently achieving positive customer feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Customer Service Representative
Tesselaar Festivals
Melbourne, Victoria
09.2024 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Customer Service Team Member
KFC
Melbourne, Victoria
05.2022 - Current
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Completed closing and shift change tasks by following company guidelines.
- Verified orders and bagged items for easy transport.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Promoted food items, beverages, and desserts to increase sales.
- Served orders to customers at windows and counters
- Kept customer and food preparation areas clean and well-organized.
- Recorded customer orders and communicated clearly to confirm each order.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewellery to meet company standards.
Education
High School Diploma -
Mater Christi College
Belgrave, VIC11-2024
Skills
- Late-night shift availability
- Sanitation and cleanliness
- Foodservice standards
- Positive attitude and enthusiasm
- Reliable team worker
- Money handling
- Accustomed to shift work
- Delivers exceptional customer service
- Food safety
- Supply restocking
Certification
- Victorian Responsible Service of Alcohol (RSA)
Referees
RHIANNAN JAMES - KFC Manager
0468614748
rhirhi.225@icloud.com
KAYLE DHARMADASA - KFC Manager
0475636492
kayle9761@gmail.com
Timeline
Seasonal Customer Service Representative
Tesselaar Festivals
09.2024 - Current
Customer Service Team Member
KFC
05.2022 - Current
High School Diploma -
Mater Christi College
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