Ella Edwards
SANDFORD,TAS
Summary
Dedicated shift supervisor with a proven track record in customer service, inventory management, and team coordination, known for enhancing customer satisfaction and streamlining operations, while maintaining a positive work environment.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Shift Supervisor
KFC
Rosny Park, TAS
01.2024 - Current
- Store opening and closing procedures
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated schedules for staff, optimizing coverage during busy periods to meet demand.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Customer Service Team Member
KFC
Rosny Park, TAS
11.2021 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Assisted in training new team members on operational protocols and service standards.
General Office Administration
Statewide Skylights
Hobart, TAS
2021 - 2023
- Created and maintained organized filing systems to enhance office efficiency.
- Set up office environment to support smooth operations and workflow.
- Answered phone and addressed customer queries to ensure timely assistance.
Education
High School Diploma -
St. Mary's College
Hobart, TAS11-2024
Bachelor of Arts - English & Writing And History
University of Tasmania
TASSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Customer-oriented
- Community engagement
- Editing and proofreading
Accomplishments
Volunteer Editorial Committee Member, WhyNot Australia; 2025
Certification
Responsible Service of Alcohol - Queensland Hotels Association, Issued 2024
Affiliations
Volunteer, WhyNot Australia - Hobart, TAS (2025-Present)
Hobbies
- Reading and Editing
- Textile Art (embroidery)
- Journaling
- Photography
References
References available upon request.
Timeline
Shift Supervisor
KFC
01.2024 - Current
Customer Service Team Member
KFC
11.2021 - Current
General Office Administration
Statewide Skylights
2021 - 2023
High School Diploma -
St. Mary's College
Bachelor of Arts - English & Writing And History
University of Tasmania