ELLA-FAYE HOSEA

Work History

Senior Natural Resource Manager / Training Coordinator

Torres Strait Regional Authority

10.2023 - Current

Review and update on the TSRA LSMU Training & Development Strategic Plan documents.
Identify training gaps, and source solutions. Furthermore develop and deliver training projects to meet these gaps.
Coordinate th delivery of training for Ranger Staffs.
Provide training reports and statuses and training outcomes.
Enhanced employee performance by developing and implementing comprehensive training programs.
Collaborated with department managers to design customized training plans aligned with organizational goals.
Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Built constructive trainer and vendor relationships for successful program delivery.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Communicate sensitively, and effectively with First Nations and all colleagues respective of their diverse.
High level written and verbal communication skills.
Proven experience in working independently and flexibly in a complex or busy environments.
Proven ability to be highly motivated, energetic and have willingness and capacity to get things done or assist however way possible, to make a difference.
Proven ability to work to together with the programs leadership team to align operations of the program with the overall Torres Strait Development Plan.
Monitor and report against appropriate project plans, budgets, outputs and performances indications as described in the program plan.

Executive Officer / Acting Chief Executive Officer

Torres Strait Kaziw Meta Inc.

08.2022 - 06.2024

Work under the direction of the Management Committee providing a high-level of strategic and operational oversight of the organisation aligned aligned to the strategic plan.
Enhanced company performance by developing and implementing strategic plans and initiatives.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Managed financial, operational and human resources to optimize business performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Streamlined budget processes by collaborating with board members and finance committee to establish annual budgets.
Provided accurate financial information to the board on a timely basis, ensuring informed decision-making.
Developed and implemented new and existing policies for the organisations, to improve services.
Fostered a culture of continuous improvement within the team by promoting best practices in research methodology design execution analysis reporting.
Strengthened relationships with key external partners, including government agencies, nonprofit organizations, and academic institutions, to support collaborative policy research efforts.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Developed innovative solutions to complex problems, resulting in improved organizational performance.
Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Identified and applied for grants and acquired alternate funding as needed to support health education programs.
Enhanced board effectiveness by implementing innovative strategies and best practices.
Drove strategic planning efforts to align with company vision and long-term objectives.
Served as a strong advocate for corporate social responsibility, influencing positive community impact.
Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Fostered collaboration among board members, promoting open communication and shared decisionmaking.
Secured funding for projects by writing persuasive and compelling grant proposals.
Managed grants efficiently, ensuring timely disbursement of funds and proper allocation to different departments.
Increased success rate in securing grants through meticulous research on potential funding opportunities.
Developed and maintained strong relationships with various donors, fostering trust and collaboration.
Coordinated site visits for donors to showcase ongoing initiatives successfully implemented using their funds.
Wrote funding requests and grant applications to obtain additional funds for operating needs.
Performed daily troubleshooting, safety checks and maintenance of equipment.
Streamlined communication between departments, providing detailed equipment status updates in a timely manner.
Developed robust tracking systems to monitor asset performance and ensure prompt attention to required upkeep.
Collaborated with management to develop long-term strategies for improving the effectiveness of maintenance operations.
Managed budgetary concerns by accurately forecasting future maintenance requirements and costs.
Coordinated with external contractors to ensure work was completed according to specifications and within established timelines.

Project Coordinator - TSI Language Centre

Department of Education - Tagai State College

01.2019 - 12.2021

Undertake all aspects of project management including scope, time, cost, procurement, quality, risk, human resource and communication management ensuring alignment with the strategic direction of the TSI Indigenous Language Strategic Plan.
Improved team productivity through effective communication, training, and performance evaluations.
Managed budgets for multiple projects, ensuring timely delivery and cost control.
Mentored staff members on best practices, fostering a culture of continuous improvement within the organisation.
Managed daily operations, ensuring a smooth flow of activities and maintaining a well-organised workspace.
Oversaw maintenance and operation of research, documentation and technological development of language equipment and resources, while maintaining safety, cleanliness and operational efficiency.
Developed and maintained courteous and effective working relationships.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Strengthened communication skills through regular interactions with others.
Excellent communication skills, both verbal and written.
Demonstrated cultural awareness and knowledge of sensitivity, respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.

Project Officer - ICT

Torre Strait Regional Authority

10.2018 - 11.2019

Support, deliver and monitor straightforward ICT projects ensuring project deliverables and milestones are met on time and within budget in accordance with the department's project management framework.
Improved network efficiency by implementing new hardware and software solutions.
Streamlined IT support processes for faster resolution times and increased user satisfaction.
Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
Conducted comprehensive IT audits to identify areas for improvement in security posture or operational efficiency measures.
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Diagnosed and troubleshot hardware, software and network issues.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Installed and configured operating systems and applications.

Administration and Board Support Officer

Torres Strait Regional Authority

04.2018 - 09.2018

Provide professional customer service with excellent communications skills, complete administration duties and computer-based entry including purchase orders, invoicing, correspondence management, assist with Board Member's entitlements and Minute taking as required.

Project Officer, Safe Communities Programme

Torres Strait Regional Authority

02.2018 - 03.2018

Monitor and administer the following programs for the Torres Strait and Northern Peninsula Area communities: Social Services Initiatives, Safe and accessible community initiatives, Safe Communities Grants Program, Safe Communities Infrastructure.

Admin Support Officer, Gab Titui Cultural Centre

Torres Strait Regional Authority

11.2017 - 01.2018

Banking - monitoring petty cash system, banking cheques and cash
Accounts payable/receivable - process invoices and purchase orders
Preparing draft correspondence including basic letters and memos.

Admin Support Officer, Land and Sea Management Uni

Torres Strait Regional Authority

09.2017 - 10.2017

Provide administration support to the Project Manager (Ranger Planning and Policy) and the Ranger Team, managing their appointments, screening their calls and arranging meeting and teleconferences.

Project Officer, Safe Communities Programme

Torres Strait Regional Authority

05.2017 - 08.2017

Monitor and administer the following programs for the Torres Strait and Northern Peninsula Area communities: Social Services Initiatives, Safe and accessible community initiatives, Safe Communities Grants Program, Safe Communities Infrastructure.

Senior Environment & Health Worker

Torres Strait Island Regional Council

02.2009 - 02.2017

Conduct regular inspections, monitor and report of Health risk issues within Council's services delivery areas such as Waste management, Water, Sewerage etc.

Administration Officer Reception GP and Specialist

Queensland Health

03.2017 - 05.2012

Manage appointment books, telephone and provide a high-quality Customer service
Manage incoming and outgoing mail register.

Summary

Overview

Work History

Senior Natural Resource Manager / Training Coordinator

Executive Officer / Acting Chief Executive Officer

Project Coordinator - TSI Language Centre

Project Officer - ICT

Administration and Board Support Officer

Project Officer, Safe Communities Programme

Admin Support Officer, Gab Titui Cultural Centre

Admin Support Officer, Land and Sea Management Uni

Project Officer, Safe Communities Programme

Senior Environment & Health Worker

Administration Officer Reception GP and Specialist

Education

Diploma of Leadership and Management -

Diploma: Indigenous Environmental Health -

Authorised Person: Biosecurity Authorised Person Training -

Certificate 4: Indigenous Environmental Health -

Certificate 3: Indigenous Environmental Health -

Certificate 2: Business Administration -

Skills

References

Timeline

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