Ella Fei
WILLETTON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Piano Teacher
Family Members
02.2025 - Current
- Designed individualized lesson plans to enhance student engagement and skill development.
- Instructed students in music theory, emphasizing practical application through piano performance.
- Assessed student progress and adapted teaching methods to meet diverse learning needs.
- Fostered a positive learning environment that encouraged creativity and self-expression in music.
Babysitter
Neighbors House
05.2024 - 09.2024
- Supervised children during activities, ensuring safety and engagement.
- Developed age-appropriate educational games to enhance learning and creativity.
- Communicated effectively with parents regarding children's progress and behaviour.
- Created daily schedules to promote structure and consistency in routines.
Waitress Trainee
Sura KBBQ
03.2022 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and presentation to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure hygiene standards.
- Communicated effectively with kitchen staff to facilitate timely order delivery.
Education
Bachelor of Nursing - Nursing
Curtin University
Perth, WA06-2027
Skills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Organization skills
- Time management
- Interpersonal communication skills
Accomplishments
- Successfully completed aged care placement, receiving positive feedback from supervisors for professionalism and teamwork
- Helped piano students achieve exam milestones and skill improvements
- Maintained high customer satisfaction while waitressing during busy shifts
- Managed multiple children safely and creatively while babysitting
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Piano Teacher
Family Members
02.2025 - Current
Babysitter
Neighbors House
05.2024 - 09.2024
Waitress Trainee
Sura KBBQ
03.2022 - 03.2023
Bachelor of Nursing - Nursing
Curtin University