Ella Floyd
Gold Coast,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support. Seeking a position that offers professional challenges utilizing problem-solving & customer service skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Australian Taxation Office
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Customer Service Officer
Bundaberg Regional Council
03.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Provided primary customer support to internal and external customers.
- Provided exceptional customer service through phone, email, and chat support channels.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Food & Beverage Attendant
Melbourne Hotel Bundaberg
02.2019 - 10.2020
- Maintained a clean and organized dining area for optimal guest experience.
- Balanced multiple tasks simultaneously during peak hours without sacrificing service quality or attention to detail.
- Adhered to strict hygiene standards to maintain a sanitary work environment for both staff and guests.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
Retail Attendant (Xmas Casual)
Cotton On Mega
10.2018 - 01.2019
- Handled merchandise returns and exchanges professionally, maintaining positive customer relationships.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Attendant
Kmart
06.2016 - 11.2017
- Engaged with customers on the shop floor, creating a welcoming atmosphere that encouraged repeat business.
- Assisted with loss prevention efforts by monitoring suspicious activity and reporting incidents to management.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered energetic responses to customers in-store and by telephone.
Education
Cert III - Business Administration
TAFE Queensland
Bundaberg, QLD06.2020
Skills
- Customer Service
- Active Listening
- Money handling abilities
- Complaint Handling
- Problem-solving abilities
- Call center experience
Timeline
Customer Service Representative
Australian Taxation Office
05.2023 - Current
Customer Service Officer
Bundaberg Regional Council
03.2019 - 11.2020
Food & Beverage Attendant
Melbourne Hotel Bundaberg
02.2019 - 10.2020
Retail Attendant (Xmas Casual)
Cotton On Mega
10.2018 - 01.2019
Retail Attendant
Kmart
06.2016 - 11.2017
Cert III - Business Administration
TAFE Queensland
Similar Profiles
Paul BakerPaul Baker
Asst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation OfficeAsst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation Office
LORNA DE LOS ANGELESLORNA DE LOS ANGELES
APS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon OfficeAPS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon Office
Greg ReedGreg Reed
Regional Director at Australian Taxation OfficeRegional Director at Australian Taxation Office
Krish PatelKrish Patel
Frontline Operations at Australian Taxation OfficeFrontline Operations at Australian Taxation Office
Stephen EbuteStephen Ebute
Support Worker - Intensive Team at Churches Of Christ CareSupport Worker - Intensive Team at Churches Of Christ Care