Ella Foden
Banora Point,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
i am also a Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Apprentice Mechanic
GT Automotive Group
09.2023 - 09.2023
- Took advantage of opportunities to learn new systems and repair procedures.
- Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
- Observed senior mechanics completing major repairs.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Safely lifted cars to complete repairs.
- Kept personal appearance and all work areas neat and professional.
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
Barista
Mcdonlds
03.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Used POS system to accurately enter orders and process payments.
Petbarn retail assistant
Petbarn/greencross Vets
03.2022 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked with loss prevention in monitoring shopper behavior.
Education
No Degree -
Kingscliff High School
Kingscliff, NSW11.2022
Skills
- Safety Protocols
- Computer Diagnostics
- Mechanical Diagnostics
- Service Records
fashion, animals, cars, beach
im a very passionate and driven young individual always seeking new fashion trends
i have a strong love for animals and nature
Timeline
Apprentice Mechanic
GT Automotive Group
09.2023 - 09.2023
Petbarn retail assistant
Petbarn/greencross Vets
03.2022 - 04.2022
Barista
Mcdonlds
03.2021 - 08.2023
No Degree -
Kingscliff High School
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