Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ella Foord

Machans Beach,Queensland

Summary

Dedicated and skilled Barista and Bartender with 5 years of experience in fast-paced, high-volume environments. Proficient in creating and serving a high volume of drinks while maintaining exceptional quality and customer service. Proven ability to train and supervise staff to deliver outstanding service and uphold brand standards. Strong knowledge of promotional activities and social media management. Known for exceptional communication and problem-solving skills, combined with a deep understanding of customer needs. A driven professional with a passion for delivering top-notch hospitality experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Catercare Australia
11.2023 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Trained new staff members on company policies and procedures.

Experienced Barista

Zarraffas Coffee
07.2023 - 01.2024
  • Created every coffee to franchise standard and high quality
  • Weighing drinks, following correct recipe and created exclusive promotional drinks
  • Created average 300+ drinks per day due to high customer flow
  • Worked with other employees to meet company goals with the drive thru as well as earning an impressive KPI percentage.
  • This role needed a team member with speed, consistency and and efficiently lowering bump times throughout the day
  • Performed inventory checks of stock and supplies.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.

Bartender

The Woolshed & Cotton Club
01.2023 - 09.2023
  • Worked behind the bar in an intense environment during peak hours and weekends
  • Took responsibility counting tills at a high value and following precautious banking methods
  • Ability to do a large influx of orders while keeping under control
  • Ability to pour timed shots at high speed, memorised menu items and drink prices.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Shift manager

Ben and Jerry’s Cairns
04.2022 - 11.2022
  • Took responsibility of running a strong team and helping above management
  • Active roll with high expectation and extensive product knowledge required
  • Took responsibility with managing shifts delivery’s stock control and social media accounts.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Increased customer engagement with targeted social media campaigns and content creation.
  • Boosted brand awareness through effective social media campaigns and targeted advertising.

Bartender/ floor supervisor

Hello Harry Cairns
10.2021 - 04.2022
  • Took responsibility supervisor restaurant floor and monitored behind counter sales
  • Memorised extensive menu and drink menu including promos and deals company offered
  • Packed orders at the same time as delivery great customer service
  • High expectations for customer service and required extensive brand knowledge
  • Managed floor on exceptionally busy nights and helped owners run the business smoothly.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Head Barista

McDonald’s
08.2020 - 09.2021
  • Required barista skills and high knowledge of customer service
  • Learnt a wide range of menu items and drink items
  • Served many customers in short time frame and maintained positive attitude
  • Extensive company training and knowledge of brand
  • Worked for long periods of time effortlessly.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.

Education

High School Diploma -

Redlynch State College
Redlynch, QLD
11.2022

Skills

  • Provide Responsible Service of alcohol SITHFAB002
  • Provide CPR & First aid HLTAID001
  • Worked as a team with many different people and communicated appropriately
  • Confident when handling with money and other business request
  • Worked in fast paced environment meeting all demands allocated (eg, serving customers)
  • Commercial awareness
  • Ability to work under pressure and maintain a positive attitude
  • Can negotiate with different customers and co-workers well to create a stress-free environment
  • Correct requirements to work in an elevated risk covid-19 job and environment
  • Ability to work behind busy bars and cafes while keeping under control
  • Extensive experience in Customer service and Hospitality
  • Beverage Preparation

Certification

Provide responsible service of alcohol SITHFAB002


Provide CPR & First Aid HLTAID001

Timeline

Food and Beverage Attendant

Catercare Australia
11.2023 - Current

Experienced Barista

Zarraffas Coffee
07.2023 - 01.2024

Bartender

The Woolshed & Cotton Club
01.2023 - 09.2023

Shift manager

Ben and Jerry’s Cairns
04.2022 - 11.2022

Bartender/ floor supervisor

Hello Harry Cairns
10.2021 - 04.2022

Head Barista

McDonald’s
08.2020 - 09.2021

High School Diploma -

Redlynch State College

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Ella Foord