Ella French
Melbourne,VIC
Summary
Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Woolworths
09.2018 - Current
- Assisted in the development of store policies and procedures.
- Hitting daily sales targets
- Trained, coached, and mentored new team members on customer service and operational standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Interior Design Consultant
Interiors By Riveresque
01.2023 - 10.2023
- Attended client meetings to discuss design concepts, budget and timeline requirements.
- Created custom furniture pieces and finishes for clients.
- Performed site visits to evaluate existing conditions of existing spaces.
- Coordinated with contractors, vendors and suppliers to ensure timely delivery of materials.
- Provided guidance on lighting selection based on client's needs and preferences.
- Assisted in selecting furnishings, fixtures, accessories, window treatments, paint colours and wall coverings for interior spaces.
- Participated in trade shows and conferences to stay abreast of industry trends.
Retail Assistant
Bed Bath N' Table
04.2022 - 11.2022
- Provided customer service to shoppers, including answering questions and assisting with product selection.
- Organised store shelves, displays and backrooms for new merchandise and restocked existing items.
- Performed cash register duties, such as processing payments, issuing receipts and bagging purchases.
- Ensured a clean, organised working environment by cleaning shelves, counters, windows and floors.
- Processed returns, exchanges and refunds according to company policy.
- Monitored stock levels daily and placed orders when necessary.
- Merchandised products throughout the store to maintain attractive presentation.
- Executed visual merchandising strategies designed to maximise sales potential.
Education
Associate of Arts - Certificate IV Interior Decoration
Interior Design Online
Sydney (Study Online) 08-2022
High School Diploma -
Lilydale High School
Lilydale 09-2018
Skills
- Process and Procedure Development
- Promotions Planning
- Retail Operations
- Staff Training and Development
- Proficient in computer use
- Excellent communication skills
- Confident, honest, and punctual
- Works well in a team environment
- Managing a team efficiently and effectively
- Achieving daily sales targets
- Merchandise Display
Certification
- Certificate IV Interior Decoration (Course Completion by August 2024)
Timeline
Interior Design Consultant
Interiors By Riveresque
01.2023 - 10.2023
Retail Assistant
Bed Bath N' Table
04.2022 - 11.2022
Retail Assistant Manager
Woolworths
09.2018 - Current
Associate of Arts - Certificate IV Interior Decoration
Interior Design Online
High School Diploma -
Lilydale High School
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